Registered Nurse Coordinator

HCA Healthcare•Denver, CO

11d

About The Position

The Registered Nurse Coordinator uses nursing knowledge and experience to facilitate patient transfers, transport, and placement across HCA facilities in the markets served. The role gathers clinical information about patient movement requests and matches patients’ clinical needs with facilities that have appropriate bed capacity and service capabilities, including coordinating appropriate bed placement in accordance with transfer center processes. The coordinator works with departments across hospitals and builds relationships with referring facilities, physicians, and hospital staff. In partnership with facility leadership, the role identifies, tracks, and reports barriers to patient throughput and safety to support quality clinical outcomes. The position requires professional customer service, communication, critical thinking, and problem-solving while coordinating patient movement and working with multiple stakeholders.

Requirements

Graduate of an accredited nursing program.
At least 3 years of related clinical experience in an acute care setting.
RN license in the states where the division’s HCA facilities are located; a multistate license is required if the Transfer Center covers more than one state and may be obtained upon hire.
Knowledge of hospital and clinical operations and patient care practices.
Problem-solving, analytical and critical-thinking skills, including prioritization, negotiation, conflict resolution, and proactive decision-making.
Ability to establish and maintain collaborative, effective working relationships.
Ability to communicate effectively orally, in writing, and electronically.
Ability to manage multiple tasks simultaneously.
Ability to obtain knowledge of state and national rules and regulations, including EMTALA.
Independence, initiative, self-motivation, strong work ethic, integrity, and oral and written presentation skills.
Proficiency with Microsoft Office applications, internet searches, and relevant databases.
Ability to work independently and under pressure and follow through on issues.
Ability to work effectively with employees and external parties.
Ability to work 12-hour shifts, with scheduling flexibility, rotating weekends, and holiday shifts required.

Nice To Haves

Bachelor’s degree in Nursing preferred.
Acute care experience in an emergency department or critical care preferred.

Responsibilities

Perform transfer center functions, including centralized patient placement, in a timely and customer-centered manner using facility service profiles, clinical protocols, and healthcare information.
Coordinate emergent, urgent, and elective patient transfers from referral sources such as hospitals, clinics, post-acute centers, and physician offices.
Facilitate patient throughput to the destination facility, focusing on quality and efficiency, and provide follow-up to transfer participants.
Promote teamwork and collaborative working relationships.
Ensure timely bed placement, appropriate bed assignment, and accurate patient information to support development of an initial plan of care.
Collect and maintain accurate, concurrent information in patient records and center workflow systems.
Navigate and document in technology platforms and other call- and office-oriented systems.
Assess patient acuity using critical thinking and clinical decision-making to facilitate patient flow through the continuum of care.
Triage and prioritize patient information and communicate accurate clinical presentations to accepting physicians, nurses, and hospital administrators.
Apply knowledge of human growth and development, assessment, treatment, and care for patients of all ages and clinical service needs.
Serve as a consultant and mediator for physicians and their offices, NPs, PAs, nurses, and ancillary staff.
Communicate professionally with referring and receiving facilities and physicians about patient transfers and potential bed placements, and assist with coordinating patient movement between facilities.
Use problem-solving and critical thinking to determine actions that support patient outcomes, physician preferences, and the needs of transferring and receiving hospitals.
Track and trend barriers to patient intake flow; recommend improvements and develop action plans.
Participate in daily bed management meetings when working in the CPP function of the transfer center and communicate resources and issues to appropriate facility areas.
Demonstrate knowledge of regulatory requirements, including EMTALA, HCA Ethics and Compliance policies, and quality initiatives; monitor compliance and implement process changes as needed.
Recommend process changes to improve efficiency and customer experience.
Use the experience and background of other team members when applicable to determine the best plan of care for the patient.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.