Nursing Coordinator, Registered Nurse

BMC Software•Boston, MA

11d•$69,500 - $101,000

About The Position

The Nursing Coordinator Registered Nurse (RN) – Total Joint Program Coordinator serves as the clinical coordinator for patients undergoing total hip, knee, and other joint replacement procedures. The role provides comprehensive patient education and care coordination from pre-operative preparation through post-operative recovery. The RN supports program quality initiatives, outcomes tracking, regulatory requirements, and performance improvement activities while also performing ambulatory nursing and office-based clinical duties within the orthopedic practice. The coordinator is the primary clinical contact for Total Joint Program patients and acts as a liaison among patients, surgeons, advanced practice providers, rehabilitation services, and hospital departments to support a seamless patient experience and optimal clinical outcomes. The role provides professional clinical assistance to patients and physicians in accordance with clinic protocols and procedures. The position also contributes to clinic management, including staffing, recruitment, staff performance evaluation, policy and procedure development, and compliance with applicable code and accreditation standards. The RN provides patient and staff education, telephone triage, urgent appointment scheduling, and other related duties as directed.

Requirements

Bachelor of Science in Nursing (BSN).
At least 3 years of experience in a clinical setting.
Current licensure in Massachusetts as a Registered Nurse.

Nice To Haves

Experience in an office setting and/or with surgical care management.

Responsibilities

Serve as the primary clinical contact for Total Joint Program patients across the surgical continuum.
Provide pre- and post-operative education to patients and caregivers about surgical preparation, recovery expectations, rehabilitation, medication management, and discharge planning.
Coordinate care and facilitate communication among surgeons, physical therapy, care management, home health, and other interdisciplinary team members.
Conduct telephone triage and post-operative follow-up, reinforce care plans, and address barriers to recovery.
Collect, maintain, and report Total Joint Program quality and outcomes data.
Work with the physician leader and administration to monitor performance metrics, including patient outcomes, satisfaction, readmissions, infections, and length of stay.
Support quality improvement initiatives, regulatory compliance, accreditation activities, and orthopedic registry reporting.
Collaborate with physicians and leadership to identify opportunities for program enhancement and implement best practices.
Provide superior customer service to internal and external clients, customers, and patients in accordance with Service Excellence Standards.
Use clinical teamwork to oversee the interdisciplinary plan of care, including assessing patients and families, planning and implementing care, facilitating care delivery, evaluating services, and suggesting improvements.
Document according to practice policies and procedures, and provide clinical care within legal and ethical standards.
Provide education and consultation to health care team members, patients, and families as needed.
Take responsibility for personal and professional growth by identifying learning needs, completing required education and training, and maintaining professional licensure through practice-based continuing education.
Encourage teamwork, adapt to changing workloads, assist colleagues, and use participative leadership and problem solving when addressing unforeseen developments.
Use resources and complete assignments in a cost-effective manner.
Organize and prioritize patient care assignments and demonstrate effective delegation skills.
Respect cultural diversity.
Assist with determining appropriate staffing levels, recruiting clinical staff, evaluating clinical staff performance, and completing performance evaluations.
Assist with developing and implementing policies and procedures.
As a member of clinic management, help ensure the practice meets applicable code and accreditation standards, including OSHA, DPH, JCAHO, CLIA, and HIPAA.
Triage telephone calls and schedule urgent care appointments.
Perform other related duties as directed.