Registered Client Relationship Analyst

Morgan Stanley • Oak Brook, IL

5d • $35,360 - $90,000

About The Position

Registered Client Relationship Analysts provide exceptional service to clients and daily support to Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and help clients with everyday needs, using a client-first approach and strong interpersonal skills.

The role provides client service and clerical support, including assisting with client relationships, account transactions and inquiries, onboarding and maintaining accounts, using approved digital tools, supporting advisor business plans and marketing, preparing client meeting materials, and keeping current with policies, procedures, and platforms. It also provides administrative support such as handling calls, coordinating calendars and meetings, managing travel and expenses, and assisting with in-office tasks.

The position reports to a Business Service Officer. Applicants must be legally authorized to work in the United States without requiring current or future employment visa sponsorship.

Requirements

• High school diploma or equivalent.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Strong attention to detail, organizational skills, and ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time-management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support Financial Advisors, Private Wealth Advisors, and teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients or the FA/PWA/team.
• Answer general non-investment account questions, including relaying stock positions and account balances.
• Enter client profile information and pre-fill account documentation in a clerical capacity at the direction of clients or the FA/PWA/team.
• Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity.
• Provide existing clients with account information such as investment objectives and risk tolerance.
• Accept unsolicited orders and enter unsolicited or solicited orders in a clerical capacity at the direction of the FA/PWA/team.
• Assist Financial Advisors and teams in delivering their business plans and client service models.
• Support the Financial Advisor or team's marketing strategy, including website maintenance.
• Assist with clerical research on investment portfolio holdings and performance reporting, and prepare client meeting materials using firm-approved systems.
• Enter data for client needs such as new account opening and financial planning at the direction of FAs/PWAs/teams.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
• Answer inbound calls and make outbound calls to provide service-request updates, including scheduling follow-up calls with Financial Advisors or teams.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage reimbursements.
• Assist with general in-office support, including copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA/PWA.

Benefits

• Medical insurance
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Health Savings Account
• Dependent Day Care Savings Account
• Life insurance
• Disability and other insurance plans
• Paid time off, including sick leave consistent with state and local law
• Parental leave
• 10 vacation days annually
• 10 paid holidays
• 401(k)
• Short- and long-term disability
• Other special employee perks
• Potential eligibility for an annual discretionary incentive compensation award
• Potential eligibility to participate in a business unit incentive compensation plan, which may include a discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED