Registered Client Relationship Analyst

Morgan Stanley•Cincinnati, OH

About The Position

Registered Client Relationship Analysts provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and help clients with everyday needs while maintaining a client-first mindset. The role combines client account support, clerical assistance with financial-service activities, and administrative support. The position reports to the Business Service Officer. The successful candidate is legally authorized to work in the United States and does not require current or future employment visa sponsorship. Morgan Stanley describes an inclusive, collaborative work environment and says it offers comprehensive employee benefits and opportunities to move across the business; specific benefit offerings are not detailed in the posting.

Requirements

High school diploma or equivalent.
Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Detail-oriented with superior organizational skills and the ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client-service skills.
Strong time-management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.
Legally authorized to work in the United States without requiring current or future employment visa sponsorship.

Nice To Haves

College degree preferred.
Two or more years of industry experience preferred.

Responsibilities

Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
Execute money-movement transactions at the request of clients and/or the FA, PWA, or team.
Answer general, non-investment-related account questions, including relaying stock positions and account balances such as funds due and margin debit.
Enter client profile information or pre-fill account documentation in a clerical capacity at the direction of clients and/or the FA, PWA, or team.
Educate clients about or enroll them in digital tools, including MS Online, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of clients and/or the FA, PWA, or team.
Provide existing clients with details about account information, such as investment objectives and risk tolerance.
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA, PWA, or team.
Assist FAs and teams in delivering their business plans and client service models.
Support the Financial Advisor or team's marketing strategy, such as website maintenance.
Assist with clerical research relating to investment portfolio holdings and performance reporting, and prepare client-meeting materials using firm-approved systems.
Enter data for key client needs, such as new account opening and financial planning, at the direction of FAs, PWAs, or teams.
Stay current on policies, procedures, and new platforms.
Participate in firm initiatives, including training or education programs, special projects, and other duties directed by local management.
Answer inbound phone calls or make outbound calls to provide service-request updates, including scheduling follow-up calls with Financial Advisors or teams as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
Assist with general in-office support, including copying, filing, and scanning documents.
Prepare and submit expense reports for processing at the direction of the FA or PWA.