Registered Client Relationship Analyst

Morgan Stanley•Bethesda, MD

4d•$33,280 - $88,000

About The Position

Registered Client Relationship Analysts provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and help address clients’ everyday needs with a client-first mindset. The role provides client service and administrative support, assists with account maintenance and documentation, and supports advisor business plans and client service models. Work involving client accounts and orders is performed in a clerical capacity at the direction of the client and/or FA, PWA, or team. The role also includes responding to client inquiries, assisting with onboarding and digital tools, preparing for client meetings, coordinating calendars and logistics, and completing general office and expense-reporting tasks. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Requirements

High school diploma or equivalent.
Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Strong attention to detail, organizational skills, and ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.
Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

College degree preferred.
Two or more years of industry experience preferred.

Responsibilities

Support Financial Advisors, Private Wealth Advisors, and teams in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients and/or the advisor or team.
Answer general non-investment-related questions about client accounts, including relaying stock positions and account balances.
Enter profile information or pre-fill account documentation in a clerical capacity at the direction of the client and/or advisor or team.
Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or advisor or team.
Provide existing clients with details about account information, including investment objectives and risk tolerance.
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the advisor or team.
Assist Financial Advisors and teams in delivering their business plans and client service models.
Support advisor and team marketing strategies, such as website maintenance.
Assist with clerical research on investment portfolio holdings and performance reporting, and prepare client meeting materials using firm-approved systems.
Assist with data entry for client needs such as new account opening and financial planning at the direction of advisors and teams.
Stay current on policies, procedures, and new platforms; participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
Answer inbound phone calls and make outbound calls to provide service-request updates, including scheduling follow-up calls as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
Provide general in-office support, including copying, filing, and scanning documentation.
Prepare and submit expense reports for processing at the direction of the FA or PWA.

Benefits

Medical insurance
Prescription drug coverage
Dental insurance
Vision insurance
Health Savings Account
Dependent Day Care Savings Account
Life insurance
Disability and other insurance plans
Paid time off, including sick leave consistent with state and local law
Parental leave
10 vacation days annually
10 paid holidays
401(k)
Short- and long-term disability
Other special employee perks
Potential eligibility for annual discretionary incentive compensation and business-unit incentive compensation, which may include a discretionary bonus