Regional VP of Operations

AIMED Human Services•York Township, PA

9d•Hybrid

About The Position

The Regional Vice President of Operations plays a critical role in advancing AIMED's mission by strengthening operational systems, developing leaders, maintaining compliance, improving service outcomes, and ensuring that every program reflects AIMED’s values and commitment to excellence. This executive member of AIMED’s leadership team is responsible for the strategic, operational, regulatory, fiscal, and leadership oversight of assigned residential programs and regional service locations. This position requires a seasoned, mature, and highly capable leader who can operate with limited supervision, provide direction to regional teams, anticipate organizational needs, and ensure the operational success of AIMED Human Services programs. The Regional Vice President of Operations is responsible for ensuring that programs are managed effectively, regulatory standards are consistently met, staff are properly trained and supported, individuals receive high-quality care, and operational goals are aligned with AIMED’s mission, strategic vision, and core values. This role requires strong executive presence, sound judgment, critical thinking, spiritual and ethical grounding, data-driven decision-making, and the ability to lead teams through growth, challenge, change, and accountability.

Requirements

Master’s degree in human services, Social Work, Psychology, Healthcare Administration, Public Administration, Business Administration, Nonprofit Management, or a related field, with at least two years of relevant senior-level human services experience; or Bachelor’s degree in human services, Social Work, Psychology, Healthcare Administration, Public Administration, Business Administration, Nonprofit Management, or a related field, with at least three years of relevant senior-level leadership experience.
Pennsylvania Office of Developmental Programs regulations.
3800, 6100, and 6400 regulatory requirements.
Incident management and investigative reporting.
State licensing requirements and annual licensing preparation.
Individual Support Plans and person-centered planning.
Residential services operations.
Health and safety standards for individuals with intellectual and developmental disabilities.
Staff supervision, performance management, and corrective action.
Data-driven decision-making and performance improvement.
HCSIS.
Therap.
Enterprise Incident Management.
BambooHR.
ADP.
PROMISe.
AIMED policies, procedures, systems, and internal expectations.
Senior-level leadership and executive presence.
Strategic thinking and operational execution.
High ethical standards.
Strong written and verbal communication.
Professional boundaries and confidentiality.
Emotional intelligence and maturity.
Team development and staff accountability.
Regulatory compliance.
Crisis management and risk assessment.
Data-driven decision-making.
Program development and performance improvement.
Delegation and follow-through.
Conflict resolution.
Stakeholder engagement.
Flexibility and adaptability.
Strong organizational skills.
Ability to lead with confidence, humility, and integrity.
Ability to work nonstandard hours as needed.
Flexibility to respond to urgent program needs.
Must have a reliable vehicle and ability to travel to assigned sites.
Must clear criminal background, FBI, child abuse, and all other required clearances.
Certified Investigator or ability to become certified.
Quality Management certification.
Medication Administration Train-the-Trainer or ability to become certified.
CPR, First Aid, and AED certification.
Any additional certifications required by AIMED, licensing, or regulatory bodies.

Nice To Haves

Previous leadership experience in intellectual and developmental disabilities, residential services, behavioral health, child welfare, healthcare, or human services preferred.
Experience supervising managers, directors, or multi-site teams preferred.
Strong understanding of regulatory compliance and quality assurance.
Ability to develop and maintain a positive team environment.
Ability to take direction from executive leadership and effectively relay information to assigned teams.
Ability to delegate responsibilities while maintaining accountability.

Responsibilities

Provide senior-level leadership, direction, and oversight to assigned residential programs and regional teams.
Support the CEO and executive leadership team in implementing AIMED’s strategic goals and operational priorities.
Assess changes in the human services and residential services market to identify risks, opportunities, trends, and potential disruptions.
Develop and support strategies for program expansion, service growth, and regional sustainability.
Translate organizational vision into practical operational plans that can be implemented by program leadership and frontline teams.
Promote innovation, creativity, professional growth, and continuous improvement across assigned programs.
Ensure that all operational decisions support AIMED’s mission, values, compliance standards, and commitment to extraordinary support.
Oversee day-to-day and long-term operations of assigned residential programs.
Ensure all programs meet regulatory, budgetary, clinical, quality, staffing, and service delivery expectations.
Monitor the health, safety, supervision, and quality of care provided to individuals receiving services.
Ensure program leadership is effectively managing schedules, staffing patterns, vacancies, documentation, incidents, and program needs.
Work closely with recruitment and human resources to address vacancies, staffing needs, onboarding, retention, and workforce challenges.
Oversee Individual Support Plan meetings and ensure program teams are prepared, informed, and actively engaged in service planning.
Ensure all sites are maintained in a manner that reflects safety, dignity, regulatory compliance, and AIMED’s standard of excellence.
Evaluate program effectiveness and implement improvements when performance, compliance, or service quality does not meet expectations.
Ensure program goals, service plans, staffing models, and operational practices are aligned with individual needs and organizational standards.
Supervise, mentor, and support Regional Directors, Program Directors, Program Specialists, House Managers, and other assigned leadership staff.
Create a professional work environment that encourages accountability, teamwork, innovation, open communication, and leadership development.
Conduct performance evaluations and support corrective action plans when necessary.
Utilize performance measures to ensure consistent, high-quality employee evaluations, goal setting, coaching, and accountability.
Develop leaders who can manage effectively, communicate professionally, solve problems, and support direct care teams.
Promote a high-performance culture grounded in AIMED’s core values, ethical standards, and mission-driven service.
Ensure leaders understand their responsibilities and are equipped to manage staff performance, documentation, compliance, scheduling, training, and participant support needs.
Address performance concerns promptly, professionally, and in partnership with Human Resources and executive leadership.
Model leadership is respectful, mature, consistent, spiritually grounded, and solution-focused.
Ensure compliance with applicable Pennsylvania regulations, including 3800, 6100, and 6400 regulations.
Provide oversight and preparation for annual licensing reviews, monitoring visits, audits, inspections, and corrective action follow-up.
Ensure staff are trained on applicable regulations, policies, procedures, and documentation expectations.
Monitor regulatory compliance across all assigned sites and respond quickly to areas of concern.
Review incidents, investigations, corrective actions, regulatory citations, and licensing trends to identify patterns and improvement needs.
Ensure all required documentation is completed accurately, timely, and in accordance with state regulations and AIMED policies.
Partner with compliance, clinical, administrative, and executive leadership to resolve regulatory and quality concerns.
Ensure program leadership understands and implements AIMED’s policies and procedures with consistency and professionalism.
Provide oversight of incident management, investigative reporting, follow-up actions, and required notifications.
Ensure incidents are reported, documented, reviewed, and resolved in accordance with AIMED policy and state requirements.
Identify the root cause of operational, behavioral, staffing, or service-related concerns.
Ensure corrective action plans are meaningful, measurable, and implemented effectively.
Monitor trends involving behavioral incidents, medical concerns, staff performance issues, participant safety, and program risk.
Support teams in responding appropriately to crises, emergencies, behavioral escalations, and service disruptions.
Ensure individuals are supported in a safe, respectful, therapeutic, and person-centered manner.
Promote proactive risk management rather than reactive crisis response.
Serve as a primary liaison between executive leadership, regional teams, local partners, families, Supports Coordinators, Administrative Entities, community agencies, and regulatory representatives.
Represent AIMED professionally in meetings, service planning discussions, discharge planning, admissions, and community partnerships.
Build trust and credibility with stakeholders through clear communication, follow-through, professionalism, and ethical decision-making.
Collaborate with the Chief Program Officer, Clinical Manager, and executive leadership regarding new admissions, discharges, complex cases, and service transitions.
Respond to stakeholder concerns in a timely, respectful, and solution-focused manner.
Advocate for the needs, rights, safety, and independence of individuals served while protecting AIMED’s mission and standards.
Identify problems clearly and determine the root cause of issues.
Make reasonable, informed decisions even when all information is not immediately available.
Use sound judgment, calculated risk assessment, data, policy, and leadership experience when making decisions.
Address challenges directly rather than maintaining the status quo.
Encourage healthy, productive discussion to prevent organizational blind spots.
Bring solutions, recommendations, and strategic options to executive leadership.
Balance compassion, compliance, fiscal responsibility, safety, and organizational integrity in decision-making.
Collaborate with Human Resources, Recruitment, Finance, Compliance, Clinical, Training, Quality Assurance, and Executive Leadership.
Communicate department needs, operational concerns, staffing barriers, compliance issues, and program updates clearly and professionally.
Help mitigate conflicts between departments and promote shared accountability.
Ensure all teams are working toward AIMED’s mission, strategic objectives, and service expectations.
Support consistent communication between program leadership and administrative departments.
Strengthen systems that improve workflow, accountability, communication, documentation, and service delivery.
Continue to learn, apply, and reinforce AIMED’s processes, procedures, policies, and operational standards.
Ensure all staff complete mandated training within required timeframes.
Monitor training compliance and partner with the training department to address deficiencies.
Ensure staff are properly trained to support individuals with complex needs, including behavioral, medical, emotional, and daily living support needs.
Provide positive reinforcement, coaching, and corrective feedback when policies and procedures are not being followed.
Promote a learning culture where staff are equipped, supported, and held accountable.
Maintain regulatory compliance across assigned programs.
Improve operational systems and program performance.
Strengthen leadership accountability and staff development.
Reduce preventable incidents, service disruptions, and compliance concerns.
Ensure individuals receive safe, dignified, person-centered support.
Improve staffing stability and team performance.
Ensure timely and accurate documentation.
Support successful licensing outcomes.
Build strong relationships with internal and external stakeholders.
Advance AIMED’s mission with integrity, excellence, and wisdom.
Perform other duties as assigned by the Chief Executive Officer.