Regional Volunteer Coordinator

St. Croix Hospice•Town of Clam Falls, WI

About The Position

The Regional Volunteer Coordinator manages the volunteer program in accordance with St. Croix Hospice policies and procedures and applicable CHAP requirements. The role supports department operations by organizing, implementing, and maintaining the program at the branch level, covering Hudson, River Falls, Rice Lake, and Menomonie. The coordinator recruits, onboards, trains, places, and supports volunteers; works with staff to assess volunteer needs and develop programs; and ensures services align with patient care plans and privacy requirements. The position may require up to 60% travel to various sites.

Requirements

At least one year of experience in a healthcare setting.
Ability to supervise, coordinate, and evaluate volunteer services.
Demonstrated ability to work effectively with an interdisciplinary team.
Strong interpersonal and communication skills.
Ability to multitask, handle interruptions, and manage projects independently.
Understanding of hospice philosophy.
Ability to organize and develop hospice volunteers for patient and organizational needs.
Licensed driver with an automobile insured according to state or organizational requirements and in good working order.
Ability to pass a DHS background study.
Ability to travel to various sites, potentially up to 60% of the time.
Ability to sit for prolonged periods and work on a computer.
Ability to push, pull, lift, and carry up to 10 pounds.

Nice To Haves

College degree or advanced degree in human services, or equivalent experience.
Experience in recruitment and onboarding.
Hospice and/or volunteer experience.

Responsibilities

Ensure the volunteer program complies with agency policies and procedures, Medicare and NHPCO standards, and agency goals.
Assist with interviewing and selecting volunteers to fill vacancies and build the volunteer team.
Onboard and train volunteers while fostering a welcoming and supportive culture.
Assess volunteer needs with other departments, encourage appropriate use of volunteers, and develop new volunteer programs.
Ensure volunteer services are delivered in accordance with patients’ plans of care.
Manage and place volunteers in appropriate assignments.
Protect patient privacy in compliance with HIPAA regulations.
Maintain current volunteer personnel files.
Assess and support volunteers through regular interaction and encouragement.
Recognize and celebrate volunteers to support retention and engagement.
Report patient and family grievances or complaints to the Manager of Volunteer Services and assist with follow-up.
Provide information to individuals and community groups about hospice volunteer services.
Participate as needed in budget preparation for program development.
Participate in quality assessment and performance improvement teams and activities.
Perform other duties as assigned.