Regional Vice President

Kiln•Lehi, UT

About The Position

Kiln is a flex-office and lifestyle brand that delivers an exceptional experience to elevate the performance and lifestyle of its members through an ecosystem of people, products, places, and spaces. Kiln, launched in 2018, is a leader in the flex-office movement, helping define the future of hybrid work. Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways. The Regional VP oversees a portfolio of Kiln community locations and teams, operating under the direction of the CEO in a general manager capacity. This role has direct managerial responsibility for the community teams at each location and is accountable for the financial performance (including top-line revenue and bottom-line profits) of the assigned portfolio. This individual is also responsible for ensuring a world-class member experience at each assigned location, driving new member acquisition and member retention with the ultimate goal of attaining and maintaining stabilized monthly recurring revenue (MRR).

Requirements

10+ years work experience in relevant positions and industries
Experience recruiting, hiring and leading teams and leaders of teams required
Analytical and problem-solving skills with ability to multitask in a fast-paced environment
Strong financial acumen and P&L management experience
Experience and success working cross-functionally in an organization and accomplishing shared goals
Experience working in, coworking, hospitality, retail, or other comparable customer-service or customer-facing brands
Outstanding communication, presentation and leadership skills
Highly flexible with an adaptive out-of-the-box mindset
Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Exceptional organizational and multitasking skills
Passion for technology and entrepreneurial communities
Proficient in use of Google Suite, Microsoft Suite, Asana, and ready and able to learn to use additional platforms.

Nice To Haves

Bachelors and Masters degrees preferred, not required
Passion and understanding for Kiln’s mission and values

Responsibilities

Directly supervise the community teams, specifically Area Managers and Community Directors/Managers overseeing the locations within the regional portfolio.
Lead the teams and oversee hiring, training, and performance management.
Oversee budgeting, revenue, cost performance, and profitability of these locations.
Ensure that every aspect of the Kiln member experience in these locations is best-in-class.
Serve as a subject matter expert, staying abreast of industry trends and competitor strategies.
Identify outstanding talent for community teams in each market.
Partner with Talent team to recruit, vet, and select best candidates to build strong, well-balanced teams at each location.
Manage and lead assigned communities by directly supervising Area Managers and Community Directors/Managers and overseeing operations in those sites.
Provide thought leadership and carry out new initiatives as directed by leadership team.
Establish and continually uplevel standards for delivery of world-class hospitality in all locations.
Mentor and lead Area Managers and Community Directors/Managers with all necessary managerial responsibilities, including hiring, training, performance management, etc.
Identify and nurture high-potential team members to build talent pipelines and upward mobility paths for team members within Kiln.
Drive site top-line and bottom-line growth through achievement of revenue targets and cost management in partnership with Area Managers, Community Directors/Managers, and Business Development team.
Develop and implement mechanisms for tracking financial performance on a monthly basis and consistently report back to senior leadership on progress with the finance team.
Constantly seek out opportunities to make sites more financially stable and efficient, including but not limited to staffing / compensation, subscriptions and technology, preventative maintenance and cost-effective vendor and partner solutions.
Assure all community team members are properly trained in their roles and cross-trained to perform other team members’ roles if needed, with team members in training roles.
Develop a robust, repeatable onboarding and training program for all new and promoted community team members.
Introduce new team structures and corresponding training programs based on community needs as needed.
Maintain cleanliness and operational effectiveness of each location in the assigned portfolio in partnership with the operations team members and site teams.
Oversee and complete all necessary site-level improvements, including capital improvements, renovations and refurbishments in partnership with build and procurement teams.