Regional Vice President, Operations

Europcar•Las Vegas, NV

About The Position

Fox Rent A Car is seeking a Regional Vice President of Operations to lead the operations and financial performance of airport locations across an assigned region. The role is accountable for regional revenue growth, profitability, operational efficiency, sales, service, and utilization. The position provides strategic leadership, develops General Managers, and translates company strategy into consistent daily results across locations. The Regional Vice President manages regional goals and action plans, oversees location standards and customer service performance, and works with the Managing Director, USA, Pricing Department, and location General Managers. The role also leads regional human resources activities, resolves escalated customer concerns, supports safe working environments, represents the company with regional stakeholders, and develops succession plans. Extensive travel throughout the region is required. A bachelor’s degree and 8 to 10 years of progressive operations management experience, including multi-unit or multi-location leadership, are required. An MBA is preferred, as is car rental or related service industry experience.

Requirements

Bachelor's degree required.
At least 8 to 10 years of progressive operations management experience, including multi-unit or multi-location leadership.
In-depth knowledge of the rental car business and multi-unit operations.
Executive-level written, verbal, and interpersonal communication skills.
Proven ability to lead, motivate, and hold multiple teams accountable for results across a broad geographic region.
Strong financial and business acumen, including profit and loss management.
Excellent strategic planning and decision-making skills.
Detail-oriented and highly organized.
Ability and willingness to travel extensively to locations throughout the assigned region.

Nice To Haves

MBA preferred.
Car rental or related service industry experience strongly preferred.

Responsibilities

Own operational and financial accountability for all locations in the assigned region, driving revenue growth and profitability against company targets.
Provide strategic regional leadership to support operational efficiency and achievement of financial and sales targets at every location.
Train, mentor, and manage General Managers across assigned locations.
Set regional operational strategy in alignment with company goals and objectives.
Review and establish location-level goals in Service, Sales, and Utilization, aligning them with company-wide objectives.
Partner with the Managing Director, USA, to confirm regional goals and objectives before enactment.
Maximize revenue while minimizing and controlling costs across the region.
Investigate claims of deceptive sales practices and report findings to the Managing Director, USA, for review.
Ensure assigned locations meet company appearance, operational, presentation, and service standards.
Monitor customer service performance via NPS to ensure regional compliance with company standards.
Facilitate and enforce company policies and procedures across the region.
Monitor regional sales performance and identify opportunities for improvement.
Review pricing and fleet availability with the Pricing Department and location General Managers to optimize regional performance.
Lead regional human resources management, including recruiting, discipline, training, performance reviews, and scheduling of location leadership.
Formulate and monitor action plans for continuous improvement in service and operational performance.
Address and resolve elevated customer issues within the region.
Ensure a safe working environment across all locations in the region.
Represent the company in dealings with regional vendors, partners, and stakeholders.
Develop succession plans and leadership pipelines for General Managers and other key location roles.
Travel extensively throughout the region to support locations, coach leadership, and drive performance.
Perform other duties as assigned.