Regional Vice President of Operations

ATI Restoration, LLC • Cary, NC

6h • Hybrid

About The Position

The Regional Vice President, Operations (RVP) leads a portfolio of regional offices within a division, owning full P&L performance, operational execution, and leadership development across the region. The RVP directly manages the General Managers of assigned offices and is accountable for profitable revenue growth, service quality, safety, working capital discipline (including collections and WIP management), and building high-performing local leadership teams. This is a hands-on, field-facing operating role in the restoration industry. The RVP spends the majority of their time in the region's offices -- coaching GMs, walking jobs, meeting customers and carrier/TPA partners, and driving execution of company initiatives at the local level. The RVP is a key partner to the Division Vice President and a critical link between corporate strategy and field results, aligned to ATI's Big 4: Grow Sales, Culture/Customer First, Build a Strong GP, and Rev'n Up Cash. The person who thrives in this role is a decisive, high-accountability operator who leads through their GMs rather than around them -- equally comfortable reading a WIP report, coaching a leadership team, and standing on a loss site during a CAT event. They bring urgency, financial fluency, and a genuine Customer First instinct to a 24/7/365, high-growth business.

Requirements

• 10 years of progressive operations leadership experience, including multi-unit or multi-site P&L ownership, is required.
• 5 years in restoration, construction, facilities services, or a related service industry is required.
• Demonstrated success leading leaders -- hiring, developing, and holding accountable GM-level or equivalent talent is required.
• Strong financial acumen (P&L management, WIP, job costing, margin management, and collections) is required.
• Ability to travel regularly throughout the assigned region (up to 50--60%), including rapid deployment during CAT events, is required.

Nice To Haves

• Bachelor's degree in business, construction management, or a related field is preferred, or equivalent professional experience.
• Experience working with insurance carriers, TPAs, and program work is strongly preferred
• Industry certifications (IICRC WRT/ASD/AMRT or similar) and familiarity with Xactimate and restoration job management platforms are a plus.
• Experience in a private equity-backed, high-growth, or multi-brand environment is a plus.

Responsibilities

• Own regional P&L: revenue, gross profit, EBITDA, and operating expense performance across all assigned offices.
• Drive job-level profitability through estimating discipline, project management rigor, production efficiency, and subcontractor/vendor cost management across mitigation, reconstruction, environmental, and contents service lines.
• Own working capital performance for the region: WIP turns, billing timeliness, collections, and DSO improvement.
• Review monthly office financials with each GM; diagnose variances and drive corrective action plans with clear owners and dates.
• Ensure operational readiness for storm/CAT response, including surge staffing, equipment, and cross-office resource sharing.
• Partner with the sales organization and Business Development Managers (BDMs) to grow regional revenue across commercial, residential, and program (carrier/TPA) channels.
• Build and maintain relationships with key clients, insurance carriers, TPAs, consultants, and referral partners in the region.
• Hold offices accountable for pipeline health, program compliance, estimate conversion, and customer experience metrics (including reviews and NPS).
• Recruit, develop, coach, and retain General Managers and their leadership teams; build bench strength and succession plans for every office.
• Lead a monthly performance conversation cadence with each GM; conduct talent reviews and calibration; own performance development actions in the region.
• Model and reinforce ATI's culture: direct communication, accountability with empathy, and Customer First behavior.
• Champion a safety-first culture; ensure OSHA compliance, incident reporting discipline, and completion of required safety training across all offices.
• Ensure work quality and compliance with industry standards (IICRC S500/S520 and related), licensing, and regulatory requirements across all service lines and jurisdictions in the region.
• Ensure offices operate within company SOPs, estimating platforms (e.g., Xactimate), job documentation standards, and internal controls.
• Lead regional rollout and adoption of enterprise initiatives -- systems, bonus plans, onboarding programs, safety programs, and operating rhythms -- ensuring consistent execution at every office.
• Communicate up and down effectively: give the DVP an accurate, timely read on regional performance and risk; give offices clarity on priorities.
• Perform other related duties as assigned by the Division Vice President.

Benefits

• Compensation for this position will be discussed during the interview process and administered consistent with ATI's pay transparency practices and applicable state and local requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree