Regional Vice President of Aviation Ground Handling Operations - Jamaica

Menzies Aviation•Fort Lauderdale, FL

8d•Onsite

About The Position

This position will be based in Jamaica and is responsible for developing and executing multi-station/regional strategies for ground handling services to align with corporate objectives, drive growth, profitability, and service excellence. The role oversees day-to-day and long-term operational performance, including resource allocation, process optimization, and service delivery for passenger services, ramp, baggage, cleaning, and cargo. It involves monitoring key performance indicators, identifying continuous improvement initiatives, and leading the regional commercial agenda. The role also holds full P&L accountability, supports contract negotiations, and drives efficiency in labor and equipment utilization. Additionally, it champions a strong safety-first culture, ensures compliance with all relevant regulations, and provides executive direction and development to regional and station managers. The position serves as the senior executive liaison with key stakeholders and customers, managing escalations and relationships to ensure high satisfaction and contract retention.

Requirements

Bachelor’s degree in Aviation Management, Business Administration, Logistics, or a related field.
10+ years of progressive leadership in aviation ground handling, ramp services, or airport operations.
At least 5-7 years at a regional or multi-station executive level.
Proven P&L responsibility for large-scale operations.
Strong background with ground service equipment (GSE), IATA standards, AHM/IGOM, and airline/airport contracts.
Experience managing large unionized or diverse workforces in a 24/7 operational environment.
Full compliance with FAA, TSA, DOT, OSHA, IATA, local airport authority, and other regulatory requirements (including security, hazardous materials, and environmental standards).
Ability to develop and execute multi-station/regional strategies.
Skills in operational performance oversight, resource allocation, and process optimization.
Proficiency in monitoring and analyzing KPIs.
Experience in implementing continuous improvement initiatives and best practices.
Ability to lead commercial agendas and identify growth opportunities.
Expertise in budgeting, forecasting, cost control, revenue optimization, and margin improvement.
Experience in contract negotiations, renewals, expansions, and new business development.
Skills in labor management, staffing models, overtime control, and equipment utilization.
Ability to champion a safety-first culture.
Experience overseeing audits, inspections, incident investigations, and corrective action plans.
Ability to maintain certifications, training programs, and risk management protocols.
Executive direction and mentorship capabilities.
Ability to foster a high-performance, inclusive culture.
Experience handling complex employee relations, labour relations, and union matters.
Senior executive liaison skills with customers, authorities, regulators, and vendors.
Ability to manage customer escalations and performance reviews.
Capability to represent the organization in industry forums, audits, and critical incidents.
Understanding of International Aviation Safety and Security standards.

Nice To Haves

Master’s or MBA preferred.

Responsibilities

Develop and execute multi-station/regional strategies for ground handling services to align with corporate objectives, drive growth, profitability, and service excellence.
Oversee day-to-day and long-term operational performance, including resource allocation (staffing, equipment/GSE), process optimization, and service delivery for passenger services, ramp, baggage, cleaning, and cargo.
Monitor and analyze key performance indicators (KPIs) such as on-time performance, mishandled baggage rates, turnaround times, productivity, and customer satisfaction scores.
Identify and implement continuous improvement initiatives, standardization of best practices, and innovation in operations.
Lead the regional commercial agenda, proactively identifying opportunities to expand service scope, increase service density, and deliver additional solutions across the airports within the region.
Hold full P&L accountability for the region, including budgeting, forecasting, cost control (especially labor and equipment), revenue optimization, and margin improvement.
Support contract negotiations, renewals, expansions, and new business development with airlines and airport authorities.
Drive efficiency in labor management, staffing models, overtime control, and equipment utilization.
Champion a strong safety-first culture and ensure full compliance with FAA, TSA, DOT, OSHA, IATA, local airport authority, and other regulatory requirements (including security, hazardous materials, and environmental standards).
Oversee audits, inspections, incident investigations, and corrective action plans.
Maintain certifications, training programs, and risk management protocols across all stations.
Provide executive direction to Regional Managers, Station Managers, and operational teams; mentor and develop talent.
Foster a high-performance, inclusive culture with focus on employee engagement, diversity, and succession planning.
Handle complex employee relations, labour relations (where applicable), and union matters.
Serve as the senior executive liaison with airline customers, airport authorities, regulators, and vendors.
Manage customer escalations, performance reviews, and relationship-building to ensure high satisfaction and contract retention.
Represent the organization in industry forums, audits, and critical incidents.
Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
Fully understand the company health and safety policy.
Attend training courses as may be arranged by the Company.