Regional Vendor Manager

Kellermeyer Bergensons Services•Kansas City, MO

66d•$70,000 - $80,000•Remote

About The Position

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. This is a 100% Remote opportunity anywhere in the U.S. Position Summary The Regional Vendor Management Manager is responsible for the oversight, performance management, and compliance of vendor partners across assigned customer programs. This role ensures consistent, high-quality service delivery, disciplined operational execution, and full alignment with KBS standards through a structured, data-driven governance model. This leader is accountable for driving and continuously improving the commercial, operational, and performance outcomes of KBS Vendor Partners within the defined area of responsibility. The role requires strong leadership, accountability, and the ability to influence vendor behavior to meet contractual and operational expectations. The position enforces vendor accountability through the EAAP framework (Escalations, Attendance, Audits, Projects) and supports the Vendor Partner (EPV) program, with a focus on improving service quality, achieving IVR (KBS Presence) compliance, and enhancing overall customer satisfaction. Success in this role is defined by measurable improvements in service delivery, sustained compliance with vendor performance metrics, and the consistent reduction of operational risk across the portfolio.

Requirements

5+ years of experience in vendor management, operations, or facilities services
Bachelor’s degree or equivalent experience preferred
Multi-site service delivery and vendor performance management
Facility services and janitorial operations preferred
IVR systems and service platforms (e.g., Service Channel, Corrigo) preferred
Analytical and data interpretation skills
Strong communication and stakeholder management
Commercial negotiation and problem-solving
Leadership and accountability
Operational discipline
Ability to influence vendor behavior and drive results

Nice To Haves

Bilingual (Spanish) preferred

Responsibilities

Understand and monitor contractually agreed scopes of work and SLA/KPI
Manage vendor performance using EAAP metrics (Escalations, Attendance/IVR, Audits, Projects)
Drive IVR (KBS Presence) compliance and ensure accurate proof of service across all locations
Own vendor relationships, including outreach, performance reviews, and corrective action plans
Identify and resolve service delivery gaps, including staffing, scheduling, and execution deficiencies
Support vendor segmentation (EPV and tiered vendors) and drive continuous performance improvement
Travel within assigned markets to evaluate vendor performance at site and customer levels and conduct one-on-one meetings to drive accountability and results
Partner with Field Operations and Customer Experience teams to ensure execution and rapid issue resolution
Monitor escalations, audit results, and project completion to protect service quality and customer satisfaction
Analyze performance trends and implement process improvements
Enforce vendor accountability through structured reviews, QBRs, and performance management processes
As required by management.