Regional Systems Administrator

Balchem Corporation•Montvale, NJ

About The Position

The Regional Systems Administrator is the initial point of contact for troubleshooting server hardware and software, desktops, laptops, printers, and peripherals. The role performs routine and emergency maintenance on servers, switches, and phone systems at a local facility and remote facilities as needed. It includes identifying, researching, and resolving user issues; owning calls and tickets; and documenting, tracking, and monitoring problems to ensure timely resolution. The administrator recognizes and escalates priority issues and translates technical information into language non-technical users can understand. The position has frequent contact with end users, peers, and managers and requires independent judgment, a positive attitude, and teamwork. The administrator assists with IT infrastructure and end-user support, including server and network installation and maintenance, computer imaging and configuration, troubleshooting, documentation, vendor coordination, and support for major system changes. The role may involve travel between facilities, occasional weekend or late-evening work, and lifting and carrying equipment weighing up to 40 pounds.

Requirements

Bachelor of Science degree or equivalent certifications, such as MCSA, MCSE, CCNA, A+, Network+, or Security+.
At least 2 years of Information Technology experience.
Ability to build rapport with end users, elicit details about problems, and troubleshoot productively and efficiently.
Knowledge of network protocols, including TCP/IP.
In-depth knowledge of Microsoft operating systems, including Windows 10, Windows 11, and Windows Server 2016, 2019, and 2022.
Knowledge of group-based access control and file and application permission principles.
Ability to travel to other facilities at least twice per quarter.
Demonstrated interpersonal skills, including communicating technical information to non-technical personnel.
Experience using and supporting Microsoft Office products.
Ability to organize resources and establish priorities.
Ability to learn, install, configure, and maintain different types of hardware and software.
Willingness and ability to work weekends or late evenings as required.
Ability to work independently as the sole IT staff member in a moderate-size office or plant while recognizing when to seek guidance or assistance.
Ability to assess the impact, urgency, and importance of an issue and act or escalate accordingly.

Nice To Haves

Knowledge of or experience with virtualization technology.
Experience with telephony concepts and equipment; ShoreTel/Mitel experience preferred.

Responsibilities

Assist with maintaining servers, Ethernet networks, network cabling, and related equipment, devices, and systems.
Install, configure, and maintain servers, switches, and other enterprise equipment.
Follow standard operating procedures, best practices, and regulatory policies, and accurately log and document activities using help desk software and other tools.
Own and work to resolve user issues, requests, and help desk tickets daily.
Respond to staff questions and issues in person, by phone, and through the ticket system for company-supported applications.
Install, image, and configure desktop and laptop computers, networks, and directly attached printers for current and new users.
Diagnose and resolve hardware and software issues involving computers, printers, servers, switches, and network-based devices.
Assist and mentor first-level Help Desk Technicians as required.
Assist IT staff with major system changes, network redesigns, and system integrations.
Document new installations, configurations, and changes to network, server, and telephony systems.
Research and document user questions, problems, and concerns, and advise users on appropriate courses of action.
Document and research recurring issues and fixes.
Collaborate with vendors to resolve issues and support product enhancements.
Learn the fundamental operations of commonly used software, hardware, and other equipment.
Understand the complexity and interdependencies of systems, applications, and infrastructure supporting IT services.
Follow safety policies and procedures, including the use of personal protective equipment and equipment safeguards.
Perform other duties as assigned.
Travel to other facilities at least twice per quarter to assist with projects, implementations, and preventative maintenance.