Regional Support Specialist - Kirkwood, MO

Anywhere•Kirkwood, MO

8d•Onsite

About The Position

The Regional Support Specialist (RSS) is based in a branch office and supports real estate agents, branch leaders, and marketing efforts in coordination with the regional support team, Coldwell Banker agents, and brokerage leadership. The role provides office, technology, operational, onboarding, marketing, and culture support in a busy, collaborative environment. Duties vary and may include troubleshooting office systems, helping with scheduling, and assisting agents with social media and in-house marketing tools. The specialist supports agents and clients, helps branch leadership with recruitment, recognition, meetings, onboarding, and business-building activities, and contributes to an inclusive office culture. The role also helps keep office operations organized and coordinates with facilities and IT partners. Travel to additional regional offices may be needed.

Requirements

Familiarity with social media platforms such as Facebook and Instagram and an understanding of their use in marketing.
Excellent written and verbal communication skills.
Proficiency with operating systems, including PCs, Macs, and mobile platforms, and the ability to navigate computer software.
Ability to communicate effectively with agents, branch managers, customers, vendors, and internal support teams.
Customer-focused approach, delivery-oriented mindset, and ability to multitask.
Willingness to adjust priorities as needed.
Ability to travel to additional offices in the region as needed.

Nice To Haves

Two or more years of customer service experience is preferred.
Prior experience in a real estate office is advantageous.
Proficiency with Microsoft Office applications is strongly preferred.

Responsibilities

Provide welcoming, high-quality service to agents and clients visiting offices and promote support teams, including Primary Services and Transaction Concierge.
Answer agents’ technology, process, and operational questions.
Provide basic social media and marketing support to agents and manage office social media accounts as needed.
Promote a friendly, inclusive office culture that reinforces the agent value proposition.
Coordinate with Agent Services operational teams to direct agents with transaction-related questions or issues.
Work with the Agent Onboarding Team to support onboarding, conduct office orientations, train agents on company tools, and introduce affiliated partners.
Help carry and build branch and regional culture, including organizing events, promoting CB Cares, and creating a community environment for agents and consumers.
Support the Branch Manager with office promotional items, sales meetings, new-agent orientations, office culture, and branch social media marketing.
Assist with agent recognition, including awards reporting, social media, and sales meeting content.
Support agent recruitment by gathering local production reports, new-agent license data, and contact information, and by arranging recruiting appointments and office visits.
Assist the Branch Manager with intake for new agents as needed.
Support the Branch Manager’s coaching of new agents, including business-plan development and implementation; follow up on plans and serve as an accountability partner for agents’ business goals.
Identify potential process or product enhancements for review and implementation.
Greet and direct agents and clients to workspaces or conference rooms.
Coordinate with facilities and IT partners to keep office items in working order.
Maintain office-supply inventory and ensure timely mail distribution.
Travel to additional offices in the region as needed.