Regional Support Specialist - Kirkwood, MO

Anywhere Integrated Services•Kirkwood, MO

7d•Onsite

About The Position

The Regional Support Specialist (RSS) is based in a Coldwell Banker branch office and supports agents, branch leaders, and marketing efforts while staying connected with the regional support team, agents, and brokerage leadership. The role combines office operations, agent and client service, technology and process support, social media and marketing assistance, onboarding, and branch culture activities. It is suited to an organized, tech-savvy, helpful person who enjoys a busy, collaborative environment and is interested in learning and developing skills.

Requirements

Familiarity with social media platforms such as Facebook and Instagram and an understanding of their use in marketing.
Excellent written and verbal communication skills.
Proficiency with operating systems, including PCs, Macs, and mobile platforms, and ability to navigate computer software.
Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and internal support teams.
Customer-focused and delivery-oriented approach, with the ability to multitask.
Willingness to adjust priorities as needed.
Ability to travel to additional offices in the region as needed.

Nice To Haves

Two or more years of customer service experience is preferred.
Prior experience in a real estate office is advantageous.
Proficiency with Microsoft Office applications is strongly preferred.

Responsibilities

Provide welcoming, high-quality service to agents and clients visiting the office, and direct them to available support teams, including Primary Services and Transaction Concierge.
Answer agents’ technology, process, and operational questions.
Provide basic social media and marketing support to agents and manage office social media accounts on demand.
Promote a friendly, inclusive office culture that reinforces the agent value proposition.
Coordinate with Agent Services teams and direct agents to appropriate support for transaction-related questions or issues.
Work with the Agent Onboarding Team to facilitate onboarding, conduct office orientations, train agents on company tools, and introduce affiliated partners.
Help drive branch and regional culture through events, CB Cares, and community-building activities for agents and consumers.
Support the Branch Manager with office promotional items, sales meetings, new-agent orientations, office culture, and branch social media marketing production.
Assist with agent recognition activities, including awards reporting, social media, and sales meeting content.
Assist with agent recruiting by preparing local production reports and new-agent license data, obtaining contact information, and arranging recruiting appointments and office visits.
Assist the Branch Manager with intake for new agents as needed.
Support the Branch Manager’s coaching of new agents, including business-plan development and implementation; answer questions about company tools and processes, follow up on agent business plans, and act as an accountability partner for agents’ business goals.
Identify potential process or product enhancements for review and implementation.
Greet and direct agents and clients to workspaces or conference rooms.
Coordinate with facilities and IT partners to keep office items in working order.
Maintain office-supply inventory and ensure timely mail distribution.
Travel to additional regional offices as needed.