Regional Service Order Coordinator

Pedernales Electric Cooperative•Cedar Park, TX

6d•$24 - $30•Onsite

About The Position

This position is responsible for coordinating and administering the service order and invoicing work processes to ensure safe, reliable and efficient delivery of power to the members in support of the Cooperative’s strategic initiatives.

Requirements

High School diploma or equivalent
Two years of customer service or dispatching experience
Valid Driver’s License
Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
Knowledge of principles and processes for providing customer service
Knowledge of internal service order and work order processes
Knowledge of mapping system
Knowledge of outage management system and restoration processes
Skilled in monitoring and coordinating processes
Skilled in utilization of Cooperative internal processes
Skilled in time management
Skilled in prioritizing and managing changing priorities
Ability to read prints, maps and schematics
Ability to review switching order on the distribution system
Ability to multi-task
Ability to establish and maintain effective relationships with internal and external customers
Ability to operate dispatch equipment and serve as dispatcher during EOP or restoration processes
Ability to anticipate, identify, analyze and resolve conflict and problems
Ability to communicate effectively verbally and in writing
Ability to listen and understand information verbally and in writing

Responsibilities

Create, issue, close and track service orders within the districts
Research and resolve issues related to service orders
Provide members with information regarding services and scheduled actions from the Service Department
Initiate, review and coordinate the service order process
Maintain gate codes for subdivisions and member addresses
Assist management with service order inquiries and research
Participate in the development, training, and preparation of the Emergency Operations Plan (EOP)
Communicates and coordinates with others
Ensure efficient utilization of related resources including time, personnel, vehicles, tools and equipment
Assist members with damage claims and generate damage claim letters
Utilize the ARCOS Resource Management System to assign, manage and track resources
Update member accounts with contact information including, gate codes, service location, subdivisions and lights
Monitor Morning After Report for repeat performers in outages and incidents
Utilize iVUE to research inconsistencies in service orders, reading requests, create check services, meter exchanges and follow up orders
Assist in coordination, assigning and management of the service work order process
Perform district construction excavation locates (Texas 811) for construction crews when required
Serve as a liaison between Operations, Member Relations, Planning, Security, SCADA, construction, service and maintenance departments
Utilize the distribution mapping system for service order assignments and research
Serve as the subject matter expert for the service orders, work orders and invoicing processes
Review, assign and maintain records of service order activities
Manage servicemen appointments and interfaces to expedite the completion of service orders
Monitor and operate the security gate
Review and monitor staffing levels to ensure adequate resources for daily field service work
Participate in outage restoration processes
Serve as dispatch lead during localized emergency operations plans
Ensure that all dispatch equipment is operable at all times
Confirm that orders are correct and disposition incorrect orders before assigning to Servicemen
Light Project- create and close orders, connect and disconnect lights, researching of light for light inventory
Develop relationships with contractors to convey PEC guidelines and construction standards
Assist with coding and processing of vendor invoices for payment
Create requisitions and purchase orders for projects and tasks
Maintain Control Center callout system with region data
At a district level, works closely with Vegetation Maintenance to schedule and monitor vegetation contractor crews
Maintain the security of confidential information
Stay abreast of advances in technology
Demonstrate regular and prompt attendance
Performs other related duties as necessary or assigned