Regional Service Coordinator

Patterson Companies, Inc.•Houston, AR

6d•$26 - $33•Onsite

About The Position

Responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. Requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Requirements

Associates degree or higher preferred or 2-5 years equivalent industry experience
Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills
Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail
Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets
Possesses strong planning and organizational skills, both written and verbal
Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms

Nice To Haves

1-3 years dispatching and customer service experience, with previous experience in the Veterinary Industry preferred
Previous working experience with project or resource coordination

Responsibilities

Manages resources efficiently and effectively for all scheduled service
Monitors service orders assigned to technicians
Responsible for the life cycle of service order (creates, edits, completes and invoice service orders)
Reconciles various CRM and other reports on a monthly basis
Processes repair parts and third-party repair requests
Responsible for maintaining PMA contracts
Actively triages calls and inquiries from customers
Assigns and schedules service requests from clients or company personnel
Works closely with the Equipment Procurement Specialist(s) with resource and installation project planning