Regional Service Manager
About The Position
Mobile Air & Power Rentals provides cooling, heating, dehumidification, and power solutions nationwide, renting equipment such as portable air conditioners, chillers, heaters, and generators. The Regional Service Manager oversees rental office operations across the Columbus, Ohio; Cleveland, Ohio; and Pittsburgh, Pennsylvania branches, including direct management of the home branch. The role leads consistent service processes, supports branch personnel, manages regional performance and assets, and advances employee, customer, and financial goals. The position involves travel of up to 40% and availability for after-hours support. The manager collaborates with service leaders and company executives, conducts branch visits and operational audits, ensures adherence to service procedures and safety standards, and establishes employee training initiatives. The role also gathers feedback from internal and external customers and performs other duties as assigned.
Requirements
- At least 3 years of experience in the HVAC rental industry or a similar field; service manager experience is preferred.
- Availability for after-hours support due to the needs of the rental business.
- At least 1 year of supervisory experience.
- Proficiency in Microsoft Office products or comparable systems.
- Ability to work independently as a self-starter.
- Willingness to travel up to 40% of the time.
Nice To Haves
- Associate's degree from an accredited vocational college.
- Experience as a service manager.
- Experience with MRP or rental software.
Responsibilities
- Oversee operations of smaller branch rental offices within the assigned region and directly manage the home branch.
- Ensure consistency in business processes and adherence to service procedures across branches.
- Collaborate with Service Managers, other Regional Service Managers, and VP/GM’s to improve interaction within the Service Department.
- Manage key metrics to achieve employee, customer, and financial goals in the region.
- Work with branch service leadership to optimize service processes.
- Coach and support branch personnel, including employee relations, growth opportunities, and performance evaluations.
- Conduct audits of branch operations and service procedures to drive consistency.
- Ensure compliance with company core values and safety standards across branches.
- Communicate Service Group goals, provide resources and direction, and track progress through regular visits to assigned branches.
- Manage assets with branch service leadership to maintain equipment standards.
- Establish training initiatives for equipment operation, troubleshooting, preventive maintenance, and safety.
- Gather feedback from internal and external customers using a voice-of-the-customer approach.
- Perform other duties as assigned.
Benefits
- Competitive pay with quarterly bonus opportunities.
- Health, vision, and dental insurance.
- Life insurance.
- 401(k) with company match.
- Paid time off, including vacation, sick days, and holidays.
- Career development and advancement potential.
- Employee discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
