Regional Service Manager

Mobile Air & Power Rentals•Louisville, KY

2d•Hybrid

About The Position

Mobile Air & Power Rentals provides cooling, heating, dehumidification, and power solutions nationwide, renting equipment such as portable air conditioners, chillers, heaters, and generators. The Regional Service Manager oversees the Western Midwest region, covering branches in Indianapolis, Indiana; Cincinnati, Ohio; and Louisville, Kentucky. The position oversees smaller branch rental offices and directly manages the home branch, ensuring consistent service operations, business processes, safety, and performance across the region. The role involves regular branch visits and travel of up to 40%, along with availability for after-hours support.

Requirements

At least 3 years of experience in the HVAC rental industry or a similar field.
At least 1 year of supervisory experience.
Availability for after-hours support due to the needs of the rental business.
Proficiency in Microsoft Office products or comparable systems.
Ability to work independently as a self-starter.
Willingness to travel up to 40% of the time.

Nice To Haves

Service manager experience is preferred.
An associate's degree from an accredited vocational college is preferred.
Experience with MRP or rental software is preferred.

Responsibilities

Oversee operations of smaller branch rental offices within the assigned region and maintain direct management of the home branch.
Ensure consistency in business processes across branches and deploy service procedures, ensuring adherence.
Collaborate with Service Managers, other Regional Service Managers, and VP/GM’s to improve interaction within the Service Department.
Manage key metrics to achieve employee, customer, and financial goals for the region.
Work with branch service leadership to optimize service processes.
Coach and support branch personnel on employee relations, growth opportunities, and performance evaluations.
Conduct audits of branch operations and service procedures to drive consistency.
Ensure compliance with core values and safety standards across all branches.
Communicate Service Group goals, provide resources and direction, and track progress through regular branch visits.
Manage assets with branch service leadership to maintain equipment standards.
Establish training initiatives covering equipment operation, troubleshooting, preventive maintenance, and safety.
Gather feedback from internal and external customers using a voice-of-the-customer approach.
Perform other duties as assigned.