Regional Service Manager

LUV Car Wash•Los Angeles, CA

About The Position

The Regional Service Manager plans, directs, and supervises skilled, semi-skilled, and unskilled trade personnel responsible for daily operations, repairs, maintenance, and security and safety across a designated region of LUV Car Wash locations. The role hires, trains, develops, and manages the maintenance team, serves as the maintenance subject matter expert, and supports efficient facility operations through proactive problem-solving and organized systems and processes. The manager ensures Maintenance Technicians and Maintenance Leads follow proper repair and safety practices. The position reports to the VP of Facilities and supervises Maintenance Technicians. It involves traveling to train and oversee site maintenance, with travel of up to 70% of the time. The role is classified as exempt.

Requirements

High school degree required.
At least five years of car wash facility repair and maintenance experience required.
At least five years of management experience required.
Excellent verbal and written communication skills.
Strong organizational skills and ability to prioritize.
Expert knowledge of car wash equipment and chemistry, including installation, maintenance, repair, and calibration.
Experience establishing and executing policies and procedures.
Ability to manage competing priorities efficiently.
Proficiency in Microsoft Office Suite.
Flexibility with scheduling demands.
Ability to travel up to 70% of the time.
Ability to lift 25, 50, and 80 pounds regularly; respond quickly to sounds; move safely over uneven terrain or in confined spaces; see clearly and respond to dangerous situations; safely climb ladders while carrying 40 pounds or more; work in extreme weather; and wear PPE correctly throughout the day.

Nice To Haves

Proficiency in MaintainX.

Responsibilities

Travel to train and oversee site maintenance.
Hire, develop, and train the facilities maintenance team to meet quality standards and financial repair-and-maintenance targets.
Conduct ride-alongs with Maintenance Technicians to evaluate their efficiency.
Manage technician effectiveness to ensure work orders are completed within allotted time frames and specifications and meet LUV quality standards.
Develop service technicians’ skills and support their career progression within LUV.
Manage departmental metrics, including utilization, hours per work order, variance from estimated work-order time, work-order completion, return visits, and driving score.
Work with third-party vendors to facilitate emergency repair work.
Manage and maintain the facilities department’s inventory of assets, including equipment, vehicles, and tools.
Assist with integrating acquired locations in collaboration with functional team leads and the corporate operations team.
Foster a positive working environment between operations and maintenance.
Manage internal billing of services rendered to locations.
Perform other duties as requested or needed.