Regional Sales Manager - Service

TRUMPF•Plymouth, MI

7d•$65,000 - $75,000

About The Position

As a Regional Sales Manager for Aftersales, you will drive post-sales revenue and customer satisfaction by consulting and selling to TRUMPF’s existing customer base across the US, Canada, and Mexico. The primary focus is promoting and selling proactive service solutions that maximize equipment uptime, address customer pain points, and build long-term loyalty as the preferred service partner. The role involves managing multiple priorities and customers, building relationships across diverse industries, and balancing remote sales with on-site customer visits. Travel frequency depends on customer needs. On-site visits are expected when necessary to assess requirements before quoting; otherwise, working in-office and interacting with customers remotely is preferred. Occasional overnight stays are required. The employee must maintain a valid driver’s license, be eligible for a passport, and be able to travel within the US, Canada, and Mexico up to 25%. Travel to the global headquarters in Germany may also be required.

Requirements

Associate’s degree required.
At least 3 years of B2B sales experience involving services, maintenance agreements, or industrial products.
Proven ability to build relationships across diverse industries, including automotive, medical, and aerospace.
Experience driving remote sales and conducting on-site equipment assessments.
Proficiency in Microsoft Office and CRM platforms, with the ability to learn new software applications quickly.
Valid driver’s license.
Eligible for a passport and able to travel within the US, Canada, and Mexico up to 25%.

Nice To Haves

Bachelor’s degree preferred.
Laser or photonics industry experience is a strong plus.
SAP experience is a plus.

Responsibilities

Proactively promote Aftersales offerings, including service agreements, training, smart services, and spare parts, to maximize equipment uptime and build customer loyalty.
Assess equipment conditions during on-site facility walk-throughs or discuss equipment health remotely, collaborating with the internal Service group as needed to recommend improvements.
Address complex customer interactions and pricing objections by communicating the value of equipment readiness, including proactive maintenance, operator training, and parts availability.
Use predictive insights to help customers avoid costly unplanned downtime.
Provide a high-level customer experience and direct non-sales support inquiries to the appropriate internal departments.
Maintain accurate and timely records of customer activities, leads, and opportunities in company sales systems such as CRM and SAP.
Adhere to company guidelines.
Perform additional responsibilities as deemed necessary by management.

Benefits

401(k) with generous company match.
Comprehensive medical, dental, and vision benefits, including employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
Tuition reimbursement and student loan guidance.
Paid family and parental leave programs and reproductive and family health resources.
Paid time off available from day one and 11 paid company holidays.
Company-paid life insurance at two times base salary, plus short- and long-term disability coverage.
Gym membership subsidy.
Employee referral bonuses.
Recognition awards.
Scholarship program for employees’ children.