Regional Service Manager

AION•Laurel, MD

13d

About The Position

Under the direction of the Vice President of Service Operations, the Regional Service Manager develops scopes of work and contractor bids, sets standards for apartment community maintenance and turnover, develops service team members, ensures compliance with maintenance procedures, establishes safety and inventory control procedures, and provides CFC certification training and testing. The role supports property maintenance and capital projects through vendor selection and oversight, project budgeting and scheduling, preventative maintenance planning, inventory controls, contract administration, permitting, and property inspections. It also audits turnover practices and maintenance spaces, helps address safety and asbestos/lead compliance, and recommends capital improvements. The manager guides training and performance development for service personnel, coordinates uniforms, and interviews candidates for service technician and director positions. The position may provide troubleshooting or repair support and requires availability for after-hours emergencies and travel outside the home market when needed.

Requirements

Five to six years of experience in maintenance, construction, and repair for apartment communities.
At least three years of experience in a multifamily maintenance managerial position.
High school diploma or equivalent.
CFC certification (Universal).
Background managing site-wide unit preventative maintenance or capital improvement projects.
Valid driver’s license.
Proficiency in Microsoft Office Suite, including Excel, Outlook, Teams, and Word, and CMM systems.
Ability to walk grounds and apartments, ascend stairs, lift 60 pounds, climb ladders, and perform activities such as bending, kneeling, and pushing.
Strong written and verbal English communication skills.
Excellent knowledge of apartment community maintenance and building sciences, and ability to complete service assessments to Regional Service Manager standards.
Availability for after-hours emergencies as needed.
Availability to travel outside the home market when needed.
Experience with New Jersey and Pennsylvania building codes.

Responsibilities

Develop detailed specifications, scopes of work, and bids for major projects or as requested by RREDs, Real Estate Managers, and Service Directors.
Bid, negotiate, and supervise vendors performing routine maintenance and projects, including turnover, landscaping, pools, and HVAC.
Recommend vendor selection processes and update the preferred vendor list.
Analyze property conditions and help prepare and maintain a rolling five-year capital and major-project expense plan.
Create, implement, and monitor an inventory control system for maintenance supplies.
Administer contracts and obtain necessary permits and licenses for completed work.
Track and control project schedules and work toward completing projects within budget constraints.
Recommend and monitor ongoing property preventative maintenance programs.
Maintain an up-to-date library or file of material suppliers, current labor laws, equipment rental rates, and qualified subcontractors by category.
Audit and evaluate turnover procedures, recommending and ensuring consistency in materials, supplies, final product, vendors, and cost reduction.
Audit and inspect storage rooms, paint rooms, maintenance shops, and inventory.
Conduct property safety inspections with Real Estate Managers, Service Directors, and RREMs; help resolve safety situations and audit asbestos/lead compliance.
Evaluate and guide training for Service Managers and other service team members on turnover, inventory control, trade skills, safety, and bid specifications.
Anticipate and recommend property capital improvement projects.
Ensure compliance with safety policies and procedures and that team members use available programs, systems, and protective equipment.
Perform other duties as required and support Service Directors with troubleshooting or maintenance repairs when needed.
Coordinate uniforms for service team members to ensure professional dress and appearance.
Interview and assess candidates for Service Technician and Director positions.
Determine service personnel training needs and schedule or provide necessary training.
Coach and mentor service team members and perform assessments as requested or annually.