Regional Service Manager

Superior Plus Propane Talent Acquisition•Northbridge, MA

19h•Hybrid

About The Position

As a Regional Service Manager, you will be responsible for managing the jurisdictional systems within your assigned area of responsibility. You will be responsible for coordinating all inspections and repairs of assigned jurisdictional system, as well as all administrative requirements. You will work with the authority having jurisdiction for each system to coordinate audits and inspections. The ideal candidate will be self-driven and set an industry-leading customer service and safety standard.

Requirements

Associate’s degree in management or equivalent training preferably in logistics or distribution.
Minimum 5 years’ experience in HVAC/Burner/Propane/Gas service industry required
Ability to travel during peak jurisdiction and regulatory season.
Hold and maintain required state licenses to ensure full compliance and service capability for jurisdictional, LP, and distillate systems.
Must be OQ certified and maintain certification.
Perform other job duties as assigned.
Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

Responsibilities

Collaborate and liaison with the Customer Service Center team members, managers, and field staff to obtain feedback and incorporate strategic improvements in Service to boost customer satisfaction and optimize every customer’s experience with SPES.
Collaborate with other Service Managers, the safety department, and the Corporate Safety Training and Compliance to determine, develop, deploy, and maintain best practices and consistently apply and enforce standardized processes and procedures.
Review, monitor, and evaluate the team and individual achievement of key performance indicators, related to jurisdictional systems and regulatory compliance.
Promote and enforce the use of technology and leveraging its fullest potential to schedule technicians’ work effectively and the efficient processing of Service Technicians’ paperwork. Ensure consistent compliance and documentation across all jurisdictional sites.
Coach and develop the team to achieve goals and objectives by enforcing the use of standardized procedures and practices. Encourage and promote desired work methods and behaviors to continuously improve performance.
Re-enforce safety in all aspects of driving, service work and installation. Mitigate regulatory risk and prevent costly fines.
Ensure appropriate training is provided to support this fundamental aspect of dispatch and delivery.
Act as an escalation point and work to remove obstacles encountered by Service Coordinators. Develop and foster a collaborative approach among the team to proactively resolve issues and troubleshoot problems.
Manage all jurisdictional sites, including inspections, repairs, maintenance, and coordination with authority having jurisdiction.
Perform other job duties as assigned.