Regional Service Manager

Griffis Residential•West Palm Beach, FL

21h

About The Position

The Regional Service Manager partners with the Vice President of Maintenance Services to support maintenance operations across multiple communities. They are responsible for establishing and maintaining service standards, improving operational efficiency, overseeing capital projects, expense control and supporting the development of onsite service teams. They provide training, guidance, and oversight to ensure consistent, high-quality maintenance performance.

Requirements

Demonstrated commitment to valuing diversity and contributing to an inclusive work environment
High school diploma or GED is required
A minimum of 3 years’ experience in multi-family housing is required
EPA certifications Type I and II or Universal for refrigerant recycling is required
CPO certification and all certifications as required by State and Local jurisdictions is required
Strong organizational and time management skills with the ability to work independently
Ability to adapt to changing priorities in a fast-paced environment
Strong problem-solving and decision-making skills
Effective communication and interpersonal skills
Demonstrated commitment to fostering an inclusive and respectful work environment
Intermediate proficiency in Microsoft Office (Outlook, Excel, Word)
Ability to travel as business needs dictate

Nice To Haves

Bachelor’s degree from a four-year college or university is preferred
Experience with Bluebeam or similar tools for blueprint review and markups
Familiarity with Smartsheet or similar project tracking tools

Responsibilities

Establish and monitor standards for cleanliness, grounds, amenities, maintenance shops, service requests, and make-ready completion
Develop and maintain preventative maintenance programs
Identify property-level needs and communicate deficiencies to Operations Managers and the VP of Maintenance Services
Provide hands-on training and troubleshoot support in areas such as plumbing, electrical, and appliances
Coordinate support across communities to reduce reliance on outside contractors
Maintain certification records and ensure compliance with required credentials
Deliver service team training at least quarterly to enhance performance and technical knowledge
Review and support coordination and execution of emergency services
Conduct regular inspections of service team work and provide feedback to VP of Maintenance Services and Operations Managers leadership at least monthly
Establish and maintain Quality Assurance Review (QAR) standards and assist in action plans and follow-up for bi-annual reviews
Assist with acquisition inspections and property assessments
Define scope of work, service standards, and pricing for vendors
Evaluate maintenance practices to ensure cost-effective and high-quality outcomes including outside contract services, training support and replacement standards
Improve procurement processes for parts, supplies, and tools
Negotiate pricing to maximize value and control costs
Assist and review scope of work for capital projects
Oversee capital project work, support timeline/completions, and approve progress payments and final sign-off of the projects
Communicate with Community Managers, Service Managers and Operations Managers on capital project schedules, responsibility, and completions
Improve Cost Per Unit at each community - Maintenance Parts and Supplies, Turn Over Costs, Exterior Maintenance, Replacements, Contract Services
Establish standards for Service Managers to participate in 30-60-90 day forecasting with Community Managers
Identify opportunities to reduce replacement and operating costs while maintaining quality standards
Provide direction to contractors and oversee project execution through Service and Community Managers
Support onboarding and ongoing development of Service Managers, including coaching and performance management
Ensure compliance with Griffis service standards across all communities
Demonstrate customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency
Identify opportunities to improve efficiency, processes, and overall team performance