Regional Service Manager - Remote

Concentric LLC•Seattle, WA

40d•$130,000 - $150,000•Remote

About The Position

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America. The Regional Service Manager will be responsible for managing technicians and possibly other positions who are critical to the operations and delivery of service. They manage the overall financial performance and customer service of the service regions. The Regional Service Manager reports to either an Operations Manager or to the Director of Operations for a geographical region.

Requirements

Experience managing service personnel.
Strong management and leadership skills.
Excellent interpersonal skills and a collaborative management style.
Excellent verbal, analytical, organizational, writing and presentation skills.
Strong mechanical aptitude required, previous hands on mechanical repair and/or troubleshooting experience preferred.
Proven ability to thrive in a fast paced, technology driven service environment.
Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
Extensive skills in Microsoft Office Products.
Exceptional planning and organizational skills.
Results-oriented and demonstrates the ability to work independently and in a team environment, occasionally lead and/or participate in cross-functional teams.
Possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.
High School Diploma or GED is required.
The selected candidate will be required to pass a criminal history background check and drug screen.
This job description is subject to change at any time.

Responsibilities

Communicate job expectations with Service Professionals and other personnel.
Assign, schedule, prioritize repairs, monitor, appraise job results, and foster a spirit of cooperation and teamwork with technicians and other personnel.
Recruit/Train/Develop/Coach staff to reduce customer down time and maintain high-quality Service Professionals.
Develop a culture of safety that meets or exceeds the company’s high standards.
Maintain a high standard of quality customer repairs and customer service.
Initiate, coordinate, monitor and enforce systems, policies and procedures.
Resolve personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.
Answer questions and respond to requests timely for internal and external customers.
Maintain safe, clean and organized work environment(s) by educating and directing personnel on the use of all control points, equipment and resources.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
Develop thorough knowledge of the Company’s operating standards, policies, directives, and safety instructions pertaining to the assignment.
Assist with monitoring technician WIP reports and ensure limited hours remain for EOM.
Collaborate with regional sales leadership to coordinate activities between Sales and Operations teams.
Work with regional leadership to manage and drive financial forecasting and results.
Other duties as assigned by supervisor.

Benefits

Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
Three medical plan options with employer premium contribution that start on day one.
Employee paid dental and vision insurance that starts on day one.
Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
Medical and dependent care Flexible Spending Accounts (FSA) available.
Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
Company 401K plan with 100% match on the first 4% of employee contributions.
8 paid holidays.
Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
We offer employee paid accident, critical illness, and hospital indemnity insurance.
We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
Training and mentoring – Learn from our experts in the industry.
Advancement opportunities.