Regional Service Manager (Pump, Power & HVAC)

EquipmentShare • Marysville, WA

16h • Onsite

About The Position

EquipmentShare is hiring a Regional Service Manager for their Advanced Solutions rental facility in Marysville, WA. This position is responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics) and overseeing service operations across multiple locations within a specific region. The role focuses on ensuring high-quality service delivery, managing service teams, and maintaining customer satisfaction. The schedule is Monday to Friday, 7:00 AM to 5:00 PM.

Requirements

• Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable.
• Ideally three years of maintenance and service experience.
• Strong interpersonal and problem solving skills.
• Ability to travel up to 70% of the time required.
• Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
• Competitive, but thrive in a team oriented environment.
• Knowledge of work planning, scheduling and other supervisory activities.
• Superior customer service, teamwork and verbal/written communication skills
• High School Diploma or Equivalent Education or Experience required.
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
• Valid driver's license with acceptable driving record.
• Must be at least 21 years old to operate company vehicle
• Must be able to move, stand, stoop and bend freely
• Ability to be in extreme weather conditions for a period of time.
• Must be able to lift up to 50 pounds at times
• Must be able to travel frequently
• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

Nice To Haves

• Preference will be given to applicants with experience and/or a background in the construction industry.

Responsibilities

• Coordination and supervision of quality performance of our equipment mechanics and service personnel.
• Scheduling repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Employee training and development and maintaining a safe work environment
• Other duties, assigned as needed

Benefits

• Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED