Regional Service Manager (Pump, Power & HVAC)
EquipmentShare•Boise, ID
•Onsite
About The Position
EquipmentShare is hiring a Regional Service Manager for their Advanced Solutions rental facility in Boise, ID. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics). The role involves overseeing service operations across multiple locations within a specific region, ensuring high-quality service delivery, managing service teams, and maintaining customer satisfaction. The schedule is Monday to Friday, 7:00 AM to 5:00 PM.
Requirements
- Industry knowledge (rental industry or a related construction field), innovative and dependable.
- Ideally three years of maintenance and service experience.
- Strong interpersonal and problem solving skills.
- Ability to travel up to 70% of the time required.
- Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
- Competitive, but thrive in a team oriented environment.
- Knowledge of work planning, scheduling and other supervisory activities.
- Superior customer service, teamwork and verbal/written communication skills
- High School Diploma or Equivalent Education or Experience required.
- Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
- Valid driver's license with acceptable driving record.
- Must be at least 21 years old to operate company vehicle
- Must be able to move, stand, stoop and bend freely
- Ability to be in extreme weather conditions for a period of time.
- Must be able to lift up to 50 pounds at times
- Must be able to travel frequently
- This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
Nice To Haves
- Preference will be given to applicants with experience and/or a background in the construction industry.
Responsibilities
- Coordination and supervision of quality performance of our equipment mechanics and service personnel.
- Scheduling repairs for customer and company owned rental equipment
- Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications
- Employee training and development and maintaining a safe work environment
- Other duties, assigned as needed
Benefits
- Competitive compensation: Base salary plus Company Profit Sharing Plan
- Company provided truck
- Full medical, dental, and vision coverage for full-time employees
- 401(k) and company match
- Generous PTO + paid holidays
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Annual tool and boot reimbursements for those in applicable jobs
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities
- Access to industry leading diagnostic tools
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
