Regional Service Manager (Pump, Power & HVAC)
About The Position
EquipmentShare is hiring a Regional Service Manager for their Advanced Solutions rental facility in Billings, MT. This position is responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics) and overseeing service operations across multiple locations within a specific region. The goal is to ensure high-quality service delivery, manage service teams, and maintain customer satisfaction. The role involves coordinating and supervising the performance of equipment mechanics and service personnel, scheduling repairs for customer and company-owned rental equipment, and nurturing customer relationships to ensure satisfaction and inform them of EquipmentShare's capabilities. The position also requires prompt response to customer inquiries and complaints, and employee training and development while maintaining a safe work environment. EquipmentShare emphasizes its people-first culture, supported by proprietary technology (T3 platform) to enhance job efficiency and safety.
Requirements
- Industry knowledge (rental industry or a related construction field), innovative and dependable.
- Ideally three years of maintenance and service experience.
- Strong interpersonal and problem solving skills.
- Ability to travel up to 70% of the time required.
- Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
- Competitive, but thrive in a team oriented environment.
- Knowledge of work planning, scheduling and other supervisory activities.
- Superior customer service, teamwork and verbal/written communication skills
- High School Diploma or Equivalent Education or Experience required.
- Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
- Valid driver's license with acceptable driving record.
- Must be at least 21 years old to operate company vehicle
- Must be able to move, stand, stoop and bend freely
- Ability to be in extreme weather conditions for a period of time.
- Must be able to lift up to 50 pounds at times
- Must be able to travel frequently
- This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
Nice To Haves
- Preference will be given to applicants with experience and/or a background in the construction industry.
Responsibilities
- Coordination and supervision of quality performance of our equipment mechanics and service personnel.
- Scheduling repairs for customer and company owned rental equipment
- Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications
- Employee training and development and maintaining a safe work environment
Benefits
- Competitive compensation: Base salary plus Company Profit Sharing Plan
- Company provided truck
- Full medical, dental, and vision coverage for full-time employees
- 401(k) and company match
- Generous PTO + paid holidays
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Annual tool and boot reimbursements for those in applicable jobs
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities
- Access to industry leading diagnostic tools
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
