Regional Service Director - Southeast Region

HUNTER TRUCK SALES & SERVICE•Clarksburg, NJ

About The Position

The Regional Service Director leads service operations across all branches in the Southeast Region, driving customer responsiveness, technician productivity, quality, safety, workforce development, and overall service performance. The role works closely with Branch Service Managers, regional leadership, and the SVP of Service to execute enterprise service standards, improve customer retention, reduce downtime, optimize service capacity, and strengthen regional financial performance. The position directly supervises five to six Branch Service Managers and requires frequent travel, which may include overnight stays. The role is based in the Southeast Region, covering Pennsville and Clarksburg, New Jersey, and Allentown and Lancaster, Pennsylvania. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., and is exempt. The listed annual pay range is $130,000 to $200,000. It reports to the Regional Parts Manager.

Requirements

Seven or more years of progressive service leadership experience in commercial vehicles, transportation, heavy equipment, dealership, fleet maintenance, or a related industry.
Proven ability to build collaborative relationships across Service, Parts, Sales, and Operations.
Valid driver's license and ability to meet company insurability standards.
Ability to read, analyze, and interpret business reports, financial statements, technical procedures, OEM requirements, and governmental regulations.
Ability to prepare reports, business correspondence, presentations, and operational communications, and communicate effectively with employees, customers, vendors, and leadership teams.
Ability to analyze budgets, financial reports, labor productivity metrics, service performance indicators, warranty trends, and operational data, and use data-driven decision-making to improve performance.
Ability to evaluate complex operational challenges across multiple locations, competing priorities, personnel considerations, and customer requirements, and develop practical solutions aligned with organizational goals.
Ability to sit regularly and walk frequently; occasionally lift or move up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor's degree in Business Administration, Operations Management, Diesel Technology, Automotive Technology, or a related field.
Two years of multi-location management experience.

Responsibilities

Own service operating performance across all regional branches and directly lead Branch Service Managers toward operational, financial, and customer service objectives.
Be accountable for customer responsiveness, technician productivity and utilization, turnaround time, quality, warranty recovery, and service cost performance.
Ensure consistent execution of enterprise service standards, systems, safety requirements, OEM certifications, and technical procedures.
Drive regional financial performance through labor sales growth, warranty recovery, technician productivity, service absorption, expense management, and effective use of service resources.
Allocate service leadership attention and technical resources across branches according to customer needs, workload, and operational performance.
Coach and develop Branch Service Managers and maintain succession plans for critical service leadership positions.
Partner with the SVP of Service to implement and sustain enterprise standards, operating procedures, safety requirements, OEM certification programs, technical training, and continuous improvement across the region.
Work with the Regional Parts Director to improve parts availability, reduce repair delays, and increase shop throughput.
Work with the Regional Truck Sales Director on new-truck delivery support, warranty issues, customer onboarding, and strategic fleet requirements.
Lead regional service capacity planning, including technician staffing, bay utilization, hours of operation, and major equipment needs.
Partner with Human Resources and Branch Service Managers to recruit, develop, and retain technicians and maintain a workforce pipeline.
Escalate chronic quality, staffing, safety, or customer issues to the Regional VP and SVP of Service, with clear corrective actions.
Identify and implement process improvements to enhance productivity, efficiency, customer satisfaction, safety, and operational effectiveness.
Conduct regular branch performance reviews using operational and financial metrics; identify opportunities, establish improvement plans, and ensure accountability for regional results.
Manage service as a strategic customer-retention capability while improving efficiency and economic performance.
Adhere to and promote workplace health and safety policies.
Carry out supervisory responsibilities under organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, performance reviews, rewards and discipline, and resolving employee complaints and problems.
Travel frequently to support field operations, leadership development, customer engagement, vendor partnerships, and strategic initiatives; travel may include overnight stays.