Regional Parts Director - Southeast Region

HUNTER TRUCK SALES & SERVICE•Clarksburg, NJ

About The Position

The Regional Parts Director leads regional parts performance, driving revenue, gross profit, customer penetration, operational execution, and contribution to the regional P&L. The role integrates parts sales and operations, optimizes regional inventory and resources, develops talent, and partners closely with Truck Sales and Service leadership to maximize parts capture, customer value, and service responsiveness. The position is full-time, based in the Southeast Region, with locations listed in Pennsville, NJ; Clarksburg, NJ; Allentown, PA; and Lancaster, PA. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., and weekly travel is required, potentially including overnight stays. The director directly manages the Outside Parts Sales Manager and Branch Parts Managers, and is responsible for regional commercial and operational outcomes. The role includes supervising 5–6 Branch Parts Operations Managers and 1–2 Parts Outside Sales Managers, including hiring, training, work direction, performance appraisal, and resolving employee concerns. The position reports to the Regional Vice President. Compensation is $130,000 to $200,000 per year; the role is classified as exempt. A bachelor's degree in Business Administration, Operations Management, or a related field is preferred. Candidates should have seven or more years of progressive parts leadership experience in a relevant industry; two years of multi-location management experience is preferred. A valid driver's license and compliance with company insurability standards are required. The role regularly requires sitting and frequently requires walking; occasional lifting or moving of up to 25 pounds is required. The employee may occasionally encounter moving mechanical parts, fumes, or airborne particles, with noise typically low to moderate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Seven or more years of progressive parts leadership experience in commercial vehicles, transportation, heavy equipment, dealership, fleet maintenance, or a related industry.
Proven ability to build collaborative relationships across Service, Parts, Sales, and Operations functions.
Valid driver's license and ability to meet company insurability standards.
Ability to read, analyze, and interpret business reports, financial statements, technical procedures, OEM requirements, and governmental regulations.
Ability to prepare reports, business correspondence, presentations, and operational communications.
Ability to communicate effectively with employees, customers, vendors, and leadership teams.
Ability to analyze budgets, financial reports, labor productivity metrics, service performance indicators, and operational data, and use data-driven decision-making to improve regional performance.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to meet the position's physical demands, including regular sitting, frequent walking, and occasional lifting or moving of up to 25 pounds, with reasonable accommodation where applicable.
Ability and availability to travel weekly, including potential overnight stays.

Nice To Haves

Bachelor's degree in Business Administration, Operations Management, or a related field.
Two years of multi-location management experience.

Responsibilities

Own regional parts revenue, gross profit, customer penetration, operating execution, and contribution to the regional P&L.
Directly manage the Outside Parts Sales Manager and Branch Parts Managers across the region.
Integrate outside selling with branch fulfillment so customer commitments, stocking requirements, and delivery expectations can be met operationally.
Drive parts capture from the installed truck base and establish coordinated account plans with Truck Sales and Service leadership.
Execute enterprise pricing, category, inventory, and supply-chain policies, while providing regional customer and demand input to the SVP of Parts.
Monitor dealership and individual location performance against sales targets, budgets, and regional objectives.
Ensure parts sales personnel use Arcadium to track customer interactions and outside sales activity, identify growth opportunities, and strengthen customer relationships and account penetration.
Execute regional parts marketing plans aligned with dealership sales objectives and business growth goals.
Hold Branch Parts Managers accountable for fill rate, inventory accuracy, warehouse productivity, delivery performance, and service support.
Hold the Outside Parts Sales Manager accountable for new-account growth, share of wallet, gross profit, and salesperson effectiveness.
Approve or escalate customer-specific stocking or service-level exceptions within established authority limits without independently overriding enterprise inventory policy.
Optimize regional use of branch and warehouse assets, including transfers, shared stock, and delivery routes.
Lead regional parts talent, succession, cross-training, and performance management across commercial and operations teams.
Partner with the Regional Service Director to ensure parts availability supports technician productivity and minimizes vehicle downtime.
Adhere to and promote workplace health and safety policies.
Supervise 5–6 Branch Parts Operations Managers and 1–2 Parts Outside Sales Managers, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and problems.
Travel weekly to support field operations, leadership development, customer engagement, vendor partnerships, and strategic initiatives.