Regional Service Coordinator (Temporary 24 Month Term)

SMS Equipment Inc.•Surrey, BC

7d•Hybrid

About The Position

SMS Equipment is seeking a Regional Service Coordinator for a temporary, full-time parental leave coverage term of approximately 24 months. The Regional Service Coordinator supports a dedicated group of branches with tasks related to work orders, reporting, and other administrative support and duties.

Requirements

Prior administrative experience
High School diploma and/or an Office Administration Certificate
Good to excellent computer skills (i.e. word processing, spreadsheets, e-mail, and internal department electronic systems) to access and update electronic records.
Team-oriented and able to collaborate while also working independently.
High attention to detail and ability to meet deadlines.
Ability to multitask and prioritize workload.

Nice To Haves

Knowledge of ERP Systems a definite asset.

Responsibilities

Organize and file all service order documentation.
Maintain accurate billing and invoice rate information for multiple customers.
Complete assigned monthly checklist items prior to deadline.
Review work order requests for required information, including PO and sublet information, ensuring proper documentation and supports are attached.
Create work order, prepare folder and required documentation and inform personnel of work order number.
Collect appropriate data, information and documentation through communication with the customer, field supervisors and branches both inside and outside the Remote mining group.
Review sublet invoices to ensure they are legitimate customer charges and ensure any customer purchase orders are sufficient for billing.
Communicate sales invoice value to stakeholders and obtain necessary approvals for closing/costing.
Review physical work order for inclusion and completeness of appropriate documentation and report any deficiencies.
Open, track and maintain warranty work orders.
Assist in preparing and submitting warranty claims to OEMs ensuring necessary documentation is complete and accurate.