Regional Security Specialist

Securitas•Abilene, TX

About The Position

Securitas Security Services USA, Inc. is hiring a Regional Security Specialist (Regional Account Manager) to manage guard service operations and security-related functions for a key client in Abilene, Texas. The role supports client operations at a client site approximately nine miles east of I-20 and leads day-to-day security service delivery, ensuring service quality, compliance, and sound financial and operational performance. The specialist is the primary client contact and oversees scheduling, staffing, billing, training, compliance, and personnel development. The position requires independent field decision-making, close awareness of frontline operations, and sound judgment about when to escalate issues to the Global Program Director or other leaders. The specialist also works with the Global Program Director to align local operations with global security objectives, standards, and initiatives. The role includes monitoring service quality and performance metrics, managing invoices and client credits, addressing employee issues, and developing and presenting Quarterly Business Reviews. The ideal candidate is a hands-on security leader with strong business and financial management skills, clear communication, and a client-centric approach. Securitas describes itself as a global protective-services provider with a 90-year legacy and a mission to help make the world a safer place.

Requirements

At least 3 years of experience in security industry-related fields or business management.
At least 3 years of direct supervisory or management experience.
Strong security and business management experience.
In-depth knowledge of security operations and procedures.
Strong financial experience, including budget planning and forecasting.
Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
Proficiency with computer systems, particularly Microsoft Office and data visualization tools.
Ability to work independently with limited day-to-day direction while remaining aligned with program goals and standards.
Strong judgment about when to escalate issues to the Global Program Director or other stakeholders.
Sound decision-making that prioritizes safety, reliability, and risk mitigation for the client and Securitas.
Strong situational awareness of field operations and frontline personnel.
Ability to work within procedures and processes and respect a clear chain of command.
Strong collaboration and client-centric mindset.
Ability to remain composed and professional in unusual or high-pressure circumstances.
Adaptability to rapidly changing environments or assignments.
Clear, professional written and verbal communication skills.
Strong planning and organizational skills.

Nice To Haves

Law enforcement, military, or public safety experience.
Prior experience managing guard services or contract security operations.
Experience working within a global or multi-site client program.
Additional certifications in security management or related fields.
Industry knowledge of best practices in corporate security and risk management.

Responsibilities

Serve as the primary point of contact for the client and support high-quality service delivery and client satisfaction.
Make independent, informed decisions in the field and escalate issues to the Global Program Director or other leaders when appropriate.
Collaborate with the Global Program Director to align local operations with global security objectives, standards, and initiatives.
Assess service quality, maintain awareness of frontline operations, and proactively address issues.
Develop and implement training programs for security staff.
Ensure compliance with client requirements, company policies, and applicable regulations.
Establish, track, and maintain service performance metrics and KPIs.
Identify networking opportunities to standardize processes and service delivery across locations.
Oversee staff development through feedback, coaching, and performance management.
Ensure scheduling and staffing meet service requirements and cost-efficiency goals.
Resolve employee issues and apply discipline as needed in accordance with company policy.
Manage invoice and payment processes and monitor expenditures.
Collaborate on developing and implementing account policies and procedures.
Monitor client credits and make adjustments to support accurate billing and financial performance.
Maintain ongoing communication with the client, internal stakeholders, and the Global Program Director.
Prepare, develop, and deliver Quarterly Business Reviews to the client and leadership.
Perform additional duties as assigned by the Global Program Director.