Regional Security Specialist

Securitas Security Services • Abilene, TX

4d • $85,000 - $91,000 • Onsite

About The Position

The Regional Security Specialist (Regional Account Manager) manages guard service operations and security-related functions for a key client in Abilene, Texas. The role leads day-to-day security service delivery, supports service quality and compliance, and manages financial and operational performance. The position requires building trusted client relationships, maintaining close awareness of frontline operations, and driving continuous improvement. The specialist typically works independently in the field, making informed decisions to protect the client and Securitas and escalating issues when appropriate.

The role serves as the primary client contact and collaborates with the Global Program Director (GPD) to align local operations with global objectives. Responsibilities span service quality, staff training and development, compliance, scheduling and staffing, performance measurement, billing and expenditure monitoring, policy and procedure implementation, client credits, communications, and quarterly business reviews. The position is based in Abilene, Texas, supporting client operations at a client site 9 miles east of I-20.

Requirements

• At least 3 years of experience in security industry-related fields or business management.
• At least 3 years of direct supervisory or management experience.
• Strong security and business management experience.
• In-depth knowledge of security operations and procedures.
• Excellent planning and organizational skills.
• Strong financial experience, including budget planning and forecasting.
• Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
• Proficiency with computer systems, particularly Microsoft Office and data visualization tools.
• Ability to work independently with limited day-to-day direction while remaining aligned with program goals and standards.
• Sound judgment about when to escalate issues to the Global Program Director or other stakeholders.
• Decision-making skills that prioritize safety, reliability, and risk mitigation for the client and Securitas.
• Strong situational awareness of field operations and frontline personnel.
• Comfort working within established procedures and processes and respecting a clear chain of command.
• Strong collaboration and client-centric skills.
• Ability to maintain composure and professionalism in unusual or high-pressure circumstances.
• Adaptability to rapidly changing environments or assignments.
• Clear, professional written and verbal communication skills.

Nice To Haves

• Law enforcement, military, or public safety experience.
• Prior experience managing guard services or contract security operations.
• Experience working within a global or multi-site client program.
• Additional certifications in security management or related fields.
• Industry knowledge of best practices in corporate security and risk management.

Responsibilities

• Act as the primary point of contact for the client and ensure high-quality services and client satisfaction.
• Make independent, informed field decisions and escalate issues to the Global Program Director or other leaders when needed.
• Collaborate with the Global Program Director to align local operations with global security objectives, standards, and initiatives.
• Continuously assess service quality and proactively address issues that could affect the client.
• Maintain awareness of frontline teams and use operational insights to anticipate issues and improve service.
• Develop and implement training programs for security staff.
• Ensure compliance with client requirements, company policies, and applicable regulations.
• Establish, track, and maintain performance metrics and KPIs for service delivery.
• Identify networking opportunities to standardize processes and service delivery across locations.
• Oversee staff development through regular feedback, coaching, and performance management.
• Ensure scheduling and staffing meet service requirements and cost-efficiency goals.
• Resolve employee issues and apply discipline as needed in accordance with company policy.
• Manage invoice and payment processes, including monitoring expenditures.
• Collaborate on developing and implementing account policies and procedures.
• Monitor client credits and make adjustments as necessary to maintain accurate billing and financial performance.
• Maintain ongoing communication with the client, internal stakeholders, and the Global Program Director.
• Prepare, develop, and deliver Quarterly Business Reviews to the client and leadership.
• Perform additional duties as assigned by the Global Program Director.

Benefits

• Medical, dental, vision, and life insurance.
• 10 accrued vacation days, 4 floating holidays, and 6 sick days.
• 401(k).
• Career growth and development opportunities within Securitas’ global organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed