Regional Sales Manager

Manulife

9d • Remote

About The Position

The Regional Sales Manager is a critical role in each sales region across Canada, reporting to and being second in command to the Regional Vice President (RVP). This role is instrumental in driving sales, developing the team, and building strategy for future sales growth. The manager will support the RVP in all activities related to achieving sales targets and business plan goals, directly leading regional Mortgage Specialists, supporting their sales efforts, and assisting in achieving overall regional sales targets. A thorough understanding of the mortgage sales process, underwriting guidelines, and business flow is required. The role also involves driving strategy and implementing changes to achieve cross-sell objectives for deposit products, credit card sales, creditor insurance sales, and more. The ideal candidate is a subject matter expert in mortgage-related sales, a strong people leader with proven ability to motivate and develop sales teams, possesses strong time management, problem-solving, and analytical skills, is flexible and agile, adapts quickly to change, takes initiative, and thrives in a fast-paced, self-starter environment. Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. The company embraces diversity and strives to attract, develop, and retain a diverse workforce, fostering an inclusive work environment. Manulife is committed to fair recruitment, retention, advancement, and compensation without discrimination.

Requirements

• Ability to effectively manage multiple priorities in a fast‑paced environment with strong time management skills
• Strong analytical, problem‑solving, and business acumen, including prospecting capabilities
• Excellent communication, organizational, and collaboration skills
• Proven ability to build and maintain strong relationships with SPH and internal and external partners
• Results‑oriented, proactive, and able to work effectively under pressure with minimal supervision
• Self‑motivated, quick learner with initiative, adaptability, and a positive team‑oriented mindset
• Ability to investigate issues independently and manage escalation requests
• Flexibility to adapt to rapidly changing priorities and tight deadlines
• College or university degree in a related field
• Minimum of 3 years’ experience as a Mortgage Specialist
• Solid understanding of mortgage underwriting policies and processes
• Experience conducting virtual meetings and presentations
• Working knowledge of Salesforce.com (mandatory)
• Proficiency in Microsoft Office, including intermediate Excel skills

Nice To Haves

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Responsibilities

• Lead a team of Mortgage Sales Specialists: Responsible for managing and motivating the team to increase company revenue and achieve sales targets
• All necessary hiring and training of new members of their Mortgage Specialist sales team
• Monitoring sales performance and addressing issues when necessary
• Manage underwriting questions and escalated or complex file work that the team needs support with
• Coaching of the team through recorded call monitoring, joining live calls between the Mortgage Specialist and/or client, and participating in live 1:1 advisor/Mortgage Specialist meetings
• Review rate discretion inquiries from the team to make a decision on discounting and application of various promotions
• The RSS will be considered a SME for the MS role and will be called upon to provide input for training needs and project support.
• Provide back up support to the MS team to cover vacations/time-off/vacancies when required.
• Review and provide analysis on NIGO files (Intake and CRT) to help identify trends and training opportunities for the MS and MSA teams
• Assist the RVP with sales-related activities. This includes: Preparing and providing analysis of sales reports to help inform and build regional sales strategy
• Implements and executes existing and new/enhanced sales practices guidelines, business processes, and procedures
• Build relationships and collaborate with key partners across the organization to facilitate Sales Team requests
• Ensure flow of business occurs seamlessly by coordinating field activities and directing business to the appropriate servicing unit of the Bank
• Receiving, researching and responding to advisor/Business Development Manager (BDM)/head office inquiries relating to deals and providing information
• Help lead and run sales related events within the region, including presenting strategy and product updates in front of mortgage brokers, advisors and/or clients
• Other duties as required to support the RVP with implementing their sales strategy and achieving sales goals.
• Participate in regular touchpoints with BDM and BDM-RVP to ensure MS and BDM teams are aligned in executing on the sales strategy.

Benefits

• Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources.
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
• Full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager