Regional Sales Manager

Suburban Automotive Services • Troy, MI

2d • Onsite

About The Position

The Regional Sales Manager leads and manages assigned Territory Sales Managers (TSMs) to achieve monthly and annual objectives, maximizing accessory sales revenue and profit. The role mentors, collaborates with, and coaches the sales team, while ensuring team members perform their daily responsibilities and follow established workflows and procedures.

The manager develops and implements accessory sales strategies, communicates goals and required actions, shares best practices with Suburban Accessories sales leaders, and identifies opportunities for new sales strategies, incentives, and programs. The position collaborates with business unit leaders, vendors, OEM Zone Teams, Marketing, Customer Service, and HR; supports dealer relationships and training; and participates in continuous improvement initiatives.

The role also oversees hiring, onboarding, goal-setting, development plans, performance reviews, coaching, and performance management for reporting staff. It manages department revenue and costs within the assigned budget and promotes compliance, safety, and open communication. Work takes place in an office, dealerships, and warehouses within the assigned territory, with travel that may include occasional overnight stays, long periods of driving, and little-notice trips. A flexible schedule and occasional evening or weekend work may be required.

Requirements

• Ability to read, write, and speak English.
• Bachelor’s degree from an accredited college or university.
• 2–3 years of previous management experience.
• Strong PC skills and a solid understanding of Microsoft Office products.
• Strong written and verbal communication skills.
• Strong analytical and critical-thinking skills.
• Disciplined and routine-oriented, while adaptable to change.
• Ability to work independently with minimal supervision and direction.
• Favorable attendance record; promptness and reliability.
• Must meet company background-check and drug-screen requirements.
• Valid driver’s license and an adequate driving record to meet insurance requirements.
• Ability and willingness to travel within the territory, including occasional overnight trips and trips that may arise with little notice.
• Ability to drive for many hours at one time.
• Willingness to work a flexible schedule and occasional evenings and/or weekends, or be available outside normal working hours.
• Ability to perform occasional lifting and/or vehicle mechanical assembly or disassembly of OEM accessories.

Nice To Haves

• Previous automotive experience.

Responsibilities

• Lead and manage a team of Territory Sales Managers who work with dealer personnel to provide OEM accessory product, sales, and process training.
• Develop and implement strategies to meet accessory sales objectives, ensuring TSMs understand their individual goals and required actions.
• Share best practices and go-to-market strategies with Suburban Accessories sales leaders.
• Identify opportunities for new sales strategies, incentives, programs, and ways to satisfy customer needs.
• Represent the location on weekly and monthly calls with Suburban Accessories leaders.
• Collaborate with other business unit leaders to align departments.
• Master and use relevant company and OEM business tools and technology.
• Conduct weekly calls with the TSM team to provide direction and updates on SAS, SA, and OEM activities and programs.
• Travel with TSMs to dealer customers to support, train, and develop relationships.
• Conduct quarterly reviews and regular one-on-one coaching with TSMs, addressing strengths and improvement areas.
• Collaborate with vendors on product knowledge and programs, engaging Marketing as needed to support dealer training.
• Build working relationships with OEM Zone Teams.
• Support continuous improvement initiatives by providing feedback, raising issues, and adapting to change.
• Assist with dealer customer service issues, involving Customer Service personnel as appropriate and helping de-escalate situations when needed.
• Partner with HR to interview, hire, and onboard sales team members, following onboarding procedures and completing required Applicant Tracking System information.
• Manage TSM performance by assessing month-end results, business acumen, and engagement; hold team members accountable and follow performance-improvement or disciplinary processes when needed.
• Adhere to Suburban Automotive Service’s DRIVEN values and align business practices with the company mission and vision.
• Manage department revenue and costs within the assigned budget and provide recommendations and best-practice solutions.
• Identify process gaps and update procedures as required by system or process improvements.
• Execute hiring processes for direct reports and support hiring for indirect reports.
• Complete goal setting, development plans, and annual reviews for reporting staff promptly.
• Coach and train team members on their duties, responsibilities, and expected performance.
• Ensure adherence to operating procedures, legal and compliance regulations, and IT policies.
• Promote a team-member-driven culture with a focus on safety.
• Maintain open communication with team members, peers, management, and other departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager