Regional Sales Manager

Circle K • Remote Workers Colorado CO, CO

46d • $70,000 - $75,000

About The Position

This role is responsible for developing and maintaining relationships with key accounts to retain business and achieve annual attrition targets. The position involves understanding customer needs, leveraging resources to deliver retention programs, and collaborating with internal partners to improve customer service. The role also requires handling inbound and outbound calls, utilizing multiple systems efficiently, and demonstrating effective communication skills.

Requirements

• High School Diploma
• 1-2 years of related sales or customer management experience
• Communication skills – able to build rapport over the phone with external customers and in person with internal customers and peers
• Excellent Product and Process knowledge
• Sound sales skills; can identify customer needs and makes appropriate recommendations to confirm the sale
• Time management and work prioritization skills
• Ability to utilize sales tools as appropriate (fuel save, fuel locator, online, etc)
• Handles complex or unusual situations with ease
• Identifies opportunities to sell/retain a customer
• Identifies and takes action to improve process or situation
• Ability to work cross functional with Fleet customers, internal and external sales representatives, credit, partners and Leadership
• Must successfully pass a background investigation

Nice To Haves

• College degree
• Previous customer facing phone work
• Coaching experience or ambition preferred
• Experience with Salesforce CRM
• Must be computer literate in Word, Excel, Access and PowerPoint
• Must be able to perform the essential duties and responsibilities as described above.
• Must be able to follow state, federal and company guidelines.
• Must be able to maintain a positive team attitude and professional demeanor at all times.

Responsibilities

• Develop and maintain a relationship with consistent contact with our key accounts to retain the key account business.
• Develop and leverage an in depth understanding of customer needs throughout the customer lifecycle to identify gaps that put the customer at risk.
• Leverage internal and external resources to deliver compelling, integrated retention programs across customer touch points.
• Achieve annual attrition targets through relationship management with our key accounts and influence attrition rate for our entire Circlek fleet program through calls, meetings and connections.
• Be a resource to internal partners across the company to collaborate with them to understand the customer data available which can be used to inform and drive continuous improvement to customer service.
• Proactively identify trends, root causes, and solutions regarding customer activity.
• Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer’s closing their accounts.
• Work cross-functionally to communicate and collaborate on strategies for improving the customer experience based on an understanding of early warning signs that a customer is not headed on a solid path to success.
• Handling inbound and outbound calls in a professional manner.
• Utilize multiple applications/systems in order to assist customers efficiently and in a timely manner.
• Demonstrate effective oral and written communications with customers, issuers, department personnel and management.
• Good interpersonal skills and teamwork awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED