Regional Sales Manager - West

Alta Cima•Chandler, AZ

14h•Remote

About The Position

Established in 1999, Alta Cima Corp dba Factory Expo Home Centers and Factory Select Homes is one of the nation's largest independently owned retailers of manufactured homes, mobile homes, and park model RV’s. With a critical shortage of housing in the United States, factory-built housing plays a significant role in providing quality, attainable housing solutions across the country. Our mission is simple: provide excellent value homes, deliver outstanding customer experience, and create a culture focused on growth, accountability, and teamwork. The Regional Sales Manager (RSM) is responsible for the leadership, performance, and operational success of eight to ten home sales centers within an assigned territory. This position provides direct leadership, coaching, and support to General Managers. Responsible for achieving sales objectives, operational standards, customer experience expectations, and financial targets throughout the region. The RSM assures company objectives, policies, and processes are executed consistently. This role requires strong leadership, coaching, problem-solving skills, and the ability to develop high-performing teams that drive sustainable results. The successful candidate will be a hands-on leader who can effectively balance sales leadership, operational oversight, talent development, customer experience, and strategic planning while managing multiple locations across several states.

Requirements

Bachelor's degree or equivalent combination of education and experience
Proven leadership and multi-location retail management experience.
Minimum five years experience leading and developing managers and sales teams.
Ability to travel up to 75% throughout assigned region.
Ability to coach, mentor, and develop leaders and high-performing teams.
Strong financial and business acumen.
Excellent communication, presentation, and people skills.
Problem-solving, decision-making, and conflict resolution abilities.
Ability to analyze business performance metrics and implement improvements.
Highly organized with strong time management and prioritization skills.
Experience with CRM’s and with Microsoft Office Suite including Outlook, Excel, Word, Teams, and reporting systems.

Nice To Haves

Manufactured housing, retail management, or related industry experience a plus

Responsibilities

Directly lead, coach, and develop General Managers across assigned locations.
Drive sales performance and achievement of company objectives.
Foster a culture that holds Managers accountable for sales growth, customer satisfaction, employee morale, and expense control.
Coach General Managers and sales teams on sales processes including phone calls, customer engagement, follow-up strategies, and closing techniques.
Partner with General Managers to develop and execute plans for improvement.
Provide ongoing coaching, mentoring, and leadership development.
Visit locations to evaluate performance, operations, customer experience, facility appearance, and employee development.
Assist with recruiting, interviewing, hiring, onboarding, and retention efforts.
Monitor key performance indicators including lead generation, appointments, conversion rates, backlog, closings, cancellations, and gross profit.
Identify growth opportunities and implement strategies to increase market share.
Ensure execution of company sales promotions, programs, and initiatives.
Monitor deal flow, contract accuracy, customer timelines, and backlogs.
Partner with Operations and Corporate departments to resolve challenges impacting customers, sales performance, and team members.
Make sure sales center maintain professional appearance, attractive model home presentation, and overall customer readiness.
Support compliance with company policies, licensing requirements, regulatory standards, and safety expectations.
Promote a customer-first culture.
Monitor customer satisfaction and service standards.
Assist with resolution of escalated customer concerns and complex service issues.
Confirm customers receive professional, timely, and consistent communication throughout the home-buying process.
Identify opportunities to improve the customer experience and strengthen the company's reputation within each market.
Monitor home inventories, display furniture and décor, and expenses.
Review location scorecards, performance metrics, and operational reports to identify opportunities for improvement.
Assist in developing annual sales goals, forecasts, and business plans.
Serve as the primary liaison between Corporate and assigned locations.
Communicate company objectives, initiatives, policies, expectations, and strategic priorities to field leadership.
Provide senior leadership with regular updates regarding regional performance, staffing needs, market conditions, operational challenges, and growth opportunities.
Collaborate with Marketing, Operations, Human Resources, Finance, and Leadership to achieve company objectives.