Regional RN Clinical Manager, Cullowhee & Franklin Clinics

Mountain Area Health Education Center - MAHEC • Franklin, TN

11d • Onsite

About The Position

MAHEC is seeking an experienced RN Clinical Manager to provide clinical leadership and operational oversight for its Cullowhee and Franklin, North Carolina practice locations. The manager oversees and coordinates clinical care under the supervision of the Practice Administrator, partnering with providers, nursing leadership, and administrative teams to foster clinical excellence, staff engagement, and patient-centered care. The role oversees clinic flow, develops and implements clinical procedures, ensures adherence to procedures, and manages emergent situations. It also contributes to planning service delivery and strategic planning for the clinical practice in conjunction with the Director of Nursing and Practice Administrator.

The manager leads nursing and clinical support teams, supports onboarding and professional development, monitors the quality and appropriateness of care, and leads quality improvement work. The position directly supervises RN staff and clinical supervisors and works with the Medical Director and other clinical leaders in supervising other clinical staff. It also provides clinical and laboratory coverage as needed to ensure appropriate staffing, clinic accessibility, efficient flow, and quality patient care.

This is an on-site role with typical business hours Monday through Friday, 8:00 a.m. to 5:00 p.m., or hours flexed to meet client or division needs. The schedule is 40 hours per workweek; occasional weekend, holiday, or evening coverage is required. Work hours must be flexible for special assignments or evening activities as requested by the team leader. Compensation is $89,200 annually, exempt, plus MAHEC's Total Rewards package. All MAHEC employees and learners must receive the flu vaccine or have an approved exemption. MAHEC does not provide employment-based U.S. visa sponsorship.

Requirements

• Successful completion of an accredited Registered Nursing program.
• Bachelor of Science in Nursing.
• At least three years of RN clinical experience.
• At least two years of nursing supervision experience.
• Current license as a Registered Nurse from the North Carolina Board of Nursing.
• Current BCLS certification.
• Excellent Microsoft Office skills, including Word, Excel, PowerPoint, and database applications.
• Experience with an ambulatory electronic health record (EHR) system.
• Ability to communicate effectively and respectfully with colleagues, patients, and patients' families.
• Decision-making, conflict resolution, critical thinking, prioritization, and problem-solving skills.
• Ability to maintain current clinical knowledge, licensure, and required annual training.
• Regular on-site attendance and flexibility to respond to special assignments or evening activities.
• Ability to lift and carry 25–35 pounds and push or pull 50–100 pounds occasionally.

Nice To Haves

• Previous experience with Allscript Pro.
• Spanish-speaking skills.
• Ambulatory care experience.
• Experience working with students and residents.

Responsibilities

• Provide clinical leadership and operational oversight for the Cullowhee and Franklin practice locations.
• Oversee and coordinate clinical care under the supervision of the Practice Administrator.
• Oversee clinic flow, develop and implement clinical procedures, ensure adherence to procedures, and manage emergent situations.
• Contribute to planning service delivery and strategic planning with the Director of Nursing and Practice Administrator.
• Resolve issues related to daily clinical activities and lead implementation of practice policies and procedures.
• Lead and support onboarding and training of new clinical support staff.
• Promote a team-oriented approach among clinical support staff, business office staff, and providers.
• Participate in interviews and make clinical staff hiring recommendations with input from the RN Clinical Director.
• Maintain professional growth and current clinical knowledge, and integrate evidence-based practice and research findings into the practice environment.
• Ensure infection prevention compliance in coordination with the Medical Director.
• Participate in clinical and MAHEC committees and meetings as appropriate.
• Maintain cooperative relationships among care teams through communication, responsiveness, rapport-building, and team problem solving.
• Assess the quality and appropriateness of care provided by clinical staff, including CMAs and LPNs, with the Clinical Director and initiate remediation plans as appropriate.
• Monitor care quality and efficiency, identify improvement opportunities, and confer with the Clinical Director on solutions.
• Promote consistent quality ambulatory care across differences in patients' cultural, economic, social, or medical circumstances.
• Lead quality improvement projects and support quality improvement initiatives and CQI activities, including staff participation in CQI meetings.
• Maintain timely, open, and positive communication with business office and ancillary support staff to coordinate patient care.
• Assist the Medical Director in evaluating progress toward project goals and expected outcomes, and share relevant information with involved team members.
• Support staff engagement in MAHEC's performance evaluation, feedback, and professional goal-setting processes in coordination with the Practice Administrator.
• Provide clinical and laboratory staff coverage as needed to support staffing, accessibility, clinic flow, and quality of care.
• Directly supervise RN staff and clinical supervisors, and coordinate with the Medical Director and clinical leadership in supervising other clinical staff.

Benefits

• MAHEC Total Rewards package.
• Potential eligibility for Public Service Loan Forgiveness for employees who meet federal requirements and make qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager