Regional RN Clinical Manager, Cullowhee & Franklin Clinics

Mahec • Asheville, NC

10d • Onsite

About The Position

MAHEC is seeking an experienced RN Clinical Manager to provide clinical leadership and operational oversight for its Cullowhee and Franklin, North Carolina practice locations. The manager oversees and coordinates clinical care under the supervision of the Practice Administrator, working with providers, nursing leadership, and administrative teams to promote clinical excellence, staff engagement, and patient-centered care. The position leads nursing and clinical support teams, supports professional development, advances quality improvement, and ensures efficient, high-quality care across multiple sites.

The manager oversees clinic flow, develops and implements clinical procedures, ensures adherence to procedures, and manages emergent situations. The role contributes to service-delivery planning and strategic planning for the clinical practice in conjunction with the Director of Nursing and Practice Administrator. It also includes administrative, team-leadership, and clinical duties, including filling in for clinical and laboratory staff as needed to support staffing, clinic flow, accessibility, and quality of care.

This position directly supervises RN staff and clinical supervisors and coordinates with the Medical Director and other clinical leaders in supervising additional clinical staff. Regular on-site attendance is essential. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., or adjusted to meet client or division needs, for 40 hours per workweek. Weekend, holiday, or evening coverage is occasionally required, and work hours must be flexible for special assignments or evening activities. The position is exempt and pays $89,200 annually, plus MAHEC’s Total Rewards package. All MAHEC employees and learners must receive the flu vaccine or have an approved exemption.

Requirements

• Successful completion of an accredited Registered Nursing program.
• Bachelor of Science in Nursing.
• At least three years of RN clinical experience.
• At least two years of experience in nursing supervision.
• Current licensure as a Registered Nurse by the North Carolina Board of Nursing.
• Current BCLS certification.
• Excellent skills in Microsoft Office, including Word, Excel, PowerPoint, and database applications.
• Experience with an ambulatory electronic health record (EHR) system.
• Ability to communicate respectfully and clearly with colleagues, patients, and patients’ family members.
• Decision-making, conflict resolution, critical thinking, prioritization, and problem-solving skills.
• Ability to maintain current clinical knowledge, licensure, and required training.
• Interpersonal skills including professionalism, empathy, listening, responsibility, and dependability.
• Ability to adhere to organizational values, manage change, and work autonomously to solve complex problems.
• Ability to meet the position’s physical demands: lift and carry 25–35 pounds and push or pull 50–100 pounds occasionally.

Nice To Haves

• Previous experience with Allscripts Pro.
• Spanish-speaking skills.
• Ambulatory care experience.
• Experience working with students and residents.

Responsibilities

• Oversee and coordinate clinical care under the supervision of the Practice Administrator.
• Oversee clinic flow, develop and implement clinical procedures, ensure adherence to them, and manage emergent situations.
• Assist with management and planning of service delivery and contribute to strategic planning with the Director of Nursing and Practice Administrator.
• Resolve issues related to daily clinical activities and lead implementation of practice policies and procedures.
• Lead and support onboarding and training of new clinical support staff.
• Promote collaboration among clinical support staff, business office staff, providers, and interdisciplinary partners.
• Participate in clinical staff interviews and make hiring recommendations, with input from the RN Clinical Director.
• Maintain current nursing knowledge and integrate evidence-based practice and research findings into the practice environment.
• Ensure infection prevention compliance in coordination with the Medical Director.
• Participate in clinical and MAHEC committees and meetings as appropriate.
• Communicate across health care teams, support team problem solving, and coordinate patient care with business office and ancillary support staff.
• Assess the quality and appropriateness of care provided by clinical staff, including CMAs and LPNs, with the Clinical Director, and initiate remediation plans as appropriate.
• Monitor quality of care, identify improvement opportunities, and confer with the Clinical Director on solutions.
• Lead quality improvement projects and support quality improvement initiatives and continuous quality improvement activities, including staff participation.
• Promote quality, efficiency, and consistent ambulatory care for patients across cultural, economic, social, and medical differences.
• Assist the Medical Director in evaluating progress toward project goals and expected outcomes and share relevant information with team members.
• Support staff engagement in performance feedback and professional goal setting in coordination with the Practice Administrator.
• Fill in for clinical and laboratory staff as needed to maintain staffing, accessibility, clinic flow, and quality of patient care.
• Directly supervise RN staff and clinical supervisors, and collaborate with clinical leadership in supervising other clinical staff.

Benefits

• MAHEC Total Rewards package.
• Public Service Loan Forgiveness qualifying-employer status; employees meeting federal requirements may be eligible for forgiveness of remaining student loan balances after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager