Regional Repair and Maintenance Lead

gFiber•Durham, NC

3d•$119,000 - $144,500

About The Position

As Regional Repair and Maintenance (R&M) Lead for the Metro area, you will help ensure gFiber’s network operations are reliable and efficient. You will monitor network performance, perform planned maintenance, proactively identify and repair network difficulties, and respond to connectivity challenges. You and your team will maintain network stability so users remain connected to gFiber’s applications, products, and services. The role provides technical leadership for maintaining and improving network operations. You will plan and execute complex, competing operational tasks, including budget planning, scheduled maintenance, stakeholder management, metric reporting, and national initiatives. You will develop an Operations team, maintain regional infrastructure, support acceptance of active network equipment and new customer installations, implement a repair and maintenance program, and handle outage resolution and escalations during non-standard hours as needed. You will also conduct new plant testing and acceptance and manage vendor relationships.

Requirements

Bachelor’s degree in Economics, Management, Engineering, Telecommunications, or a related field, or equivalent practical experience.
8 years of experience with fiber network management and/or deployments.
8 years of people and vendor management experience.
Experience with budgeting, forecasting costs, project reporting, network capacity planning, quality assurance, network equipment turn-up, testing, and acceptance.
Ability to work non-standard hours, including nights, weekends, and holidays.

Nice To Haves

12 years of experience with fiber network management and/or deployments.
12 years of people and vendor management experience.
Experience managing a customer connection program, including the full customer connect lifecycle.
Experience with contract management.
Experience supporting network escalations and providing detailed technical leadership for troubleshooting and fault resolution.
Experience with network drawings (GIS), interpreting fiber test results, and installing and performing basic configuration of enterprise or carrier-grade networking equipment, including routers, switches, firewalls, encoders, optics, and DWDM.
Experience in operational improvement, process/workflow development, and managing complex cross-functional projects.

Responsibilities

Plan and execute complex, competing tasks supporting ongoing network operations, including budget planning, scheduled maintenance, stakeholder management, metric reporting, and national-level initiatives.
Develop and grow a talented Operations team.
Maintain regional infrastructure, support acceptance of active network equipment and electronics, and support new customer installations.
Implement a repair and maintenance program that fulfills internal service requirements.
Be available during non-standard business hours as needed for outage resolution and off-hour escalations.
Perform new plant testing and acceptance to ensure products meet quality standards.
Establish and manage positive vendor relationships through effective facilitation and communication.