Regional Repair and Maintenance Lead

GFiber•Charlotte, NC

1d•$119,000 - $144,500

About The Position

As a Regional Repair and Maintenance (R&M) Lead for the Metro area, you will ensure that gFiber network operations are reliable and efficient. You will monitor network performance, perform planned maintenance, proactively identify and repair network difficulties, and respond to network connectivity challenges. You and your team will help keep the network stable so users stay connected to gFiber applications, products, and services. The role takes a technical lead in maintaining and improving network operations. You will manage planning and execution of complex, competing operational tasks, including budget planning, scheduled maintenance, stakeholder management, metric reporting, and national-level initiatives. You will develop and grow an Operations team, maintain regional infrastructure, support acceptance of active network equipment and electronics, and support new customer installations. You will implement a repair and maintenance program that meets internal service requirements, including being available during non-standard business hours when needed for outage resolution and off-hour escalations. The role also performs new plant testing and acceptance and manages vendor relationships. This is a full-time position. The US base salary is $119,000–$144,500 plus bonus and benefits; pay varies by location. The application window is open until at least November 8, 2026, and the role is not eligible for immigration sponsorship.

Requirements

Bachelor's degree in Economics, Management, Engineering, Telecommunications, a related field, or equivalent practical experience.
At least 8 years of experience with fiber network management and/or deployments.
At least 8 years of people and vendor management experience.
Experience with budgeting, cost forecasting, project reporting, network capacity planning, quality assurance, network equipment turn-up, testing, and acceptance.
Ability to work non-standard hours, including nights, weekends, and holidays.

Nice To Haves

12 years of experience with fiber network management and/or deployments.
12 years of people and vendor management experience.
Experience managing a customer connection program, including the full customer connect lifecycle.
Experience with contract management.
Experience supporting network escalations and providing detailed technical leadership for troubleshooting and fault resolution.
Experience with network drawings (GIS), interpreting fiber test results, and installing and performing basic configuration of enterprise or carrier-grade networking equipment, including routers, switches, firewalls, encoders, optics, and DWDM.
Experience in operational improvement, process and workflow development, and managing complex cross-functional projects.

Responsibilities

Manage planning and execution of complex, competing network operations tasks, including budget planning, scheduled maintenance, stakeholder management, metric reporting, and national-level initiatives.
Develop and grow a talented Operations team.
Maintain infrastructure in regional markets on an ongoing basis.
Support acceptance of active network equipment and electronics, as well as new customer installations.
Implement a repair and maintenance program to fulfill internal service requirements.
Be available during non-standard business hours as needed to resolve outages and handle off-hour escalations.
Perform new plant testing and acceptance to ensure products meet quality standards.
Establish and manage positive vendor relationships through effective facilitation and communication.
Monitor network performance, perform planned maintenance, identify and repair network difficulties, and respond to connectivity challenges.