Regional Relationship Banker I Raynham Area

Rockland Trust•Raynham, MA

1d•$24 - $28

About The Position

As a Relationship Banker at Rockland Trust, you build and foster strong customer relationships while delivering an energetic banking experience. You identify customers’ financial needs, process transactions efficiently, and recommend appropriate products and services. Through active lobby management, customer conversations, and digital outreach, you serve as a trusted advisor and champion for the bank. The role involves working independently and collaboratively to support customer engagement, sales, service, and branch operations.

Requirements

Bachelor’s degree and/or 2–4 years of successful experience in a sales and service environment, such as retail, hospitality, or financial services.
Must be or become a Notary Public and NMLS certified.
Outstanding verbal, written, and interpersonal communication skills.
Proficiency in Microsoft Word and Excel and ability to operate a wide variety of equipment and mobile devices.
Excellent organizational skills, attention to detail, and accuracy.
Strong sales orientation and ability to balance multiple priorities and adapt approaches to different situations.
Ability to work intuitively and find creative solutions to problems.
Ability to work within normal office requirements, including long periods of standing inside and outside a branch and continuous customer contact.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Responsibilities

Engage customers in consultative conversations to build rapport, expand relationships, and identify financial solutions.
Work independently and as part of a team to maximize customer engagement and sales opportunities.
Accurately process customer transactions, including check cashing, withdrawals, and deposits for consumer and business customers.
Answer questions about accounts, products, services, policies, and procedures; troubleshoot issues and follow through to resolution.
Create customer touch points through daily digital outreach and provide a cohesive experience across traditional and digital platforms.
Generate sales excitement around target events and act as a role model, coach, and mentor to branch staff.
Proactively cross-sell deposit and loan products and services using a needs-based consultative approach.
Use internal and external digital channels and technology to serve customers and expand relationships.
Accept loan applications, including Home Equity applications, using knowledge of applicable laws and regulations.
Establish and maintain effective relationships with customers and colleagues.
Use the Salesforce platform to document customer interactions, conversations, and follow-up.
Collaborate with the Branch Manager on lobby management and customer outreach to improve the branch experience.
Follow operational, regulatory, and security policies and procedures while balancing customer relationships and risk to the Bank.
Assume additional duties and responsibilities as required.