Relationship Banker I - Knoxville, TN Area

Regions Bank•Oak Ridge, TN

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping customers meet their financial needs and improve their financial wellness. The role builds meaningful personal connections while processing transactions, identifying relevant Regions products and services, and resolving customer service inquiries. It is suited to candidates with teller, limited banking, or retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand ways to bank when, where, and how they want. This position is based at the Oak Ridge location in Tennessee, with opportunities at multiple branches in the Knoxville area. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week. The stated job range target is a minimum of $37,621.05 and a median of $44,536.00; incentive earnings may be based on performance against defined metrics and goals.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic service requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about each customer's relationship with the bank.
Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM services.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations; complete duties assigned by the Branch Manager; and help manage, identify, and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing guidance on Regions' solutions.
May make outbound calls to customers and prospects using generated lead lists to educate them about technology and assist with financial needs.