Relationship Banker I - Nashville TN Branches

Regions Bank•Nashville, TN

1d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience in person and by phone while processing transactions and helping improve customers’ financial wellness. The role focuses on building personal connections, identifying customer needs, resolving service inquiries, and educating customers about convenient banking options. It is intended for candidates with prior teller, limited banking, or some retail sales experience who want to develop a banking career with opportunities for growth and advancement. The position is full time at multiple Regions branches in the Nashville, Tennessee area and is incentive eligible, with overtime eligibility for hours worked over 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to follow policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM offerings.
Assist branch colleagues with basic tasks to help resolve customer issues.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations; complete duties assigned by the Branch Manager; and help manage, identify, and report operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls to customers and prospective customers using generated lead lists to explain emerging technology and help meet financial needs.