Regional Property Manager - Market Rate

The NRP Group LLC•Phoenix, AZ

7d•Onsite

About The Position

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work. Under the direction of the Regional Vice President of Property Management, the Regional Property Manager is responsible for leading community teams and overseeing the operational, financial, compliance, and resident-service performance of an assigned portfolio. This role supports communities across various phases, including development, construction, lease-up, stabilization, and ongoing operations.

Requirements

5+ years of property management experience, including recent experience in a Regional Property Manager or Director-level role.
Strong experience with market-rate communities and working knowledge of applicable landlord-tenant laws, Fair Housing regulations, property-specific guidelines, and occupancy standards.
Strong computer skills, including Microsoft Office Suite; Yardi experience preferred.
Valid driver’s license.

Nice To Haves

Bachelor’s degree highly preferred.

Responsibilities

Manage assigned communities to achieve financial, operational, occupancy, income, collections, and resident-service targets.
Monitor community performance at both the procedural level and portfolio level to ensure NRP standards are consistently met.
Perform regular community inspections, including physical, operational, and file reviews.
Support Community Managers with resident issues, supportive services, vendor matters, compliance approvals, and other operational needs.
Initiate new programs, procedures, or practices across the portfolio as directed.
Lead, coach, and motivate community teams while providing direction and support to improve performance.
Monitor employee performance and take appropriate action to improve portfolio or asset outcomes.
Complete annual performance reviews and regularly communicate expectations, progress, and achievement.
Recruit, interview, and hire Community Managers and Maintenance Managers; approve all community new hires and ensure required paperwork is completed and submitted to Human Resources.
Regularly meet with community staff and ensure weekly community meetings are held.
Manage community wage, salary, bonus, incentive, and commission matters.
Monitor community financial performance, review variance reports, and discuss financials with Community Managers on a regular basis.
Partner with Community Managers to prepare annual budgets and property plans.
Provide feedback on capital needs and other asset plan items; complete assigned asset plan items as required.
Manage portfolio rents and recommend adjustments as needed.
Approve community vendors, purchase orders, and expenditures in alignment with company standards.
Manage portfolio vendors, including collection agencies, legal representation, and other service partners; monitor performance and make changes as appropriate.
Perform regular community inspections (physical, operational, file review).
Ensure integrity of the application and file approval process across assigned communities.
Manage resident selection criteria across the portfolio and recommend adjustments as necessary.
Monitor collections performance and collection procedures; ensure required collection activities are completed.
Coordinate, manage, and monitor community audits by syndicators, state agencies, and other partners.
Represent the portfolio with apartment associations, local PHAs, state agencies, and other external partners as required.
Coordinate portfolio activities with Marketing, Compliance, Accounting, IT, Human Resources, Maintenance, Construction, and Development partners.
Ensure the Regional Maintenance program is executed across the portfolio; partner with the Maintenance Director and Regional Vice President to improve program performance and execution.
Act as the portfolio representative to coordinate activities and resolve issues with Construction and Development representatives.
Prepare and deliver regional portfolio reports as required.
Participate in senior-level management meetings and regional team meetings as required.
Coordinate pre-lease setup for new communities, including staffing, training, operational readiness, and cross-functional support.
Maximize credit delivery on new project lease-ups and support completion of lease-ups within defined timelines.
Achieve the best possible financial success for the portfolio within guidelines established by the Regional Vice President, Vice President, and Partners.
Maximize income and minimize expenses; ensure Community Managers operate communities at or above budgeted income and at or below budgeted expenses.
Maintain appropriate staffing levels while achieving the financial goals for each community.
Deliver accurate and timely regional reports.
Ensure every new employee completes NET within 30 days of employment.
Ensure all re-certifications are current.
Achieve 96% occupancy and 96% portfolio rent collections with minimal approved write-offs.
Maximize credit delivery on new project lease-ups and complete all lease-ups in 12 months or less.
Qualify all units prior to the qualification deadline.
Complete a thorough community inspection for each community at least twice per calendar year.
Perform other duties as required.