Regional Property Manager

MMS Group•Cincinnati, OH

19d•$100,000 - $115,000•Onsite

About The Position

The Regional Property Manager (RPM) is a strategic leader responsible for the performance, growth, and culture of a portfolio of properties. Reporting to the Director of Operations and President, the RPM drives operational excellence and net operating income (NOI) performance while building high-performing teams through coaching, mentorship, and accountability. The role includes preparing and monitoring budgets, reporting on activities and fiscal status, reviewing operating practices, and recommending changes to promote efficiency. The RPM guides Community Managers and site teams in delivering high-quality resident experiences and developing talent. The position is based in Cincinnati, Ohio. The RPM oversees operational, strategic, and financial performance across multiple properties, including reporting, budgets, occupancy, marketing, resident escalations, safety, purchasing, and maintenance processes. The role also mentors and develops Community Managers and site teams, coordinates staffing and onboarding, and supports performance management and succession planning. Travel is required for up to 75% of the role, including possible out-of-state overnight stays.

Requirements

Minimum 5 years of Community Manager experience.
For internal candidates, proven performance within the current portfolio/property.
Highly detail-oriented self-starter with strong follow-through.
Knowledge of company management policies, property management operations, and relevant local and state laws, including Fair Housing and Landlord-Tenant Law.
Ability to make informed decisions on legal escalations in alignment with company policies.
Basic understanding of building maintenance, fire safety, and liability reduction.
Ability to manage multiple properties, including multi-state portfolios.
Strong organizational, administrative, and office-management skills.
Effective supervisory and leadership skills.
Proficient with property management software and technology platforms.
Ability to maintain required records, including tenant files, reports, and operational documentation.
Strong verbal and written communication skills.
Ability to generate accurate reports, records, and financial documentation.
Ability to build and maintain strong working relationships with peers, leadership, residents, vendors, and community partners.
Valid driver’s license and insured personal vehicle required.
Personal cell phone required for communication with teams and leadership.
Willingness to work weekends or after hours during emergencies or escalated issues.
Ability to travel 75%, including out-of-state travel and overnight stays when needed.
Professional appearance and demeanor.
Must live within a short driving distance of at least one asset in the assigned portfolio.

Nice To Haves

CAM, CAPS, or related credentials preferred.
Bachelor’s degree in business, management, or a related field preferred.

Responsibilities

Monitor collections, vacancy, and loss reports; ensure delinquency procedures and evictions are completed timely across the portfolio.
Review and enhance operational, personnel, and departmental policies to improve efficiency and service quality.
Assist in preparing and reviewing annual budgets for assigned properties.
Maximize revenue by leveraging approved marketing plans and recommending rent growth opportunities.
Conduct monthly and quarterly site inspections via HappyCo and submit timely reports to senior leadership.
Oversee marketing strategies to drive occupancy and recommend rent adjustments based on market conditions.
Manage emergency on-call schedules and follow up to ensure proper response and handling.
Ensure accuracy of monthly reports, including asset performance, occupancy, and financial results.
Maintain a 50% average make-ready percentage; create action plans for shortfalls and notify senior leadership when risks arise.
Ensure rentable inventory is always available to sustain occupancy growth.
Review and approve purchase orders; ensure PO compliance and proper approvals before expenses occur.
Implement strategic initiatives aligned with company KPIs and operational goals.
Monitor team task management systems such as Monday.com.
Partner with senior leadership on contract negotiations, capital-expenditure planning, and major operational initiatives.
Ensure residents receive consistent, high-quality service through strong processes and community partnerships.
Oversee resolution of escalated resident issues, lease terminations, grievances, and legal matters in compliance with policy and law.
Promote safety and building standards by ensuring preventative maintenance and emergency procedures are executed effectively.
Support additional operational needs as required.
Mentor and develop Community Managers and site teams with ongoing coaching, feedback, and guidance.
Support professional development, succession planning, and continuous learning.
Conduct interviews, property inspections, performance evaluations, and growth plans; set expectations and address performance gaps with accountability and documentation.
Foster a culture of collaboration, empowerment, and engagement aligned with company values.
Ensure new hires receive thorough onboarding, training, and support on core technologies.
Review and approve timecards, leave requests, and staffing schedules to maintain proper coverage across communities.
Coordinate staffing to ensure all properties are adequately and efficiently supported.

Benefits

12 paid holidays, plus a Celebrate YOU Day.
Up to 12 days of PTO in the first year, covering vacation, personal, and sick time, increasing with tenure.
Medical, dental, and vision plans for employees and their families, starting the first of the month after 60 days of employment.
Company-paid Health Reimbursement Account.
Company-paid life insurance and Long-Term Disability coverage.
401(k) with a company match of 20 cents for every dollar saved, on up to 5% of pay.
Paid maternity, adoption, and parental leave after 2 years of service.
Paid bereavement leave.
Company-paid certifications and licensing.
Complimentary access to GoldOller community amenities, including pools, fitness centers, and wellness classes.