Regional Property Manager

Boulder Housing Partners • Boulder, CO

12h • Hybrid

About The Position

Reporting directly to the Director of Property Management, the Regional Property Manager plans, directs, and supervises site management activities within a regional portfolio of over 2,200 homes that is managed by the Property Management Department. The Regional Property Manager supports BHP’s operational objectives by managing the team members to ensure maximum occupancy, successful residency retention, and program compliance. The Regional Property Manager ensures operational compliance for affordable, low-income housing tax-credit, project-based vouchers and contracts, and/or market rate housing in the City of Boulder. Areas of responsibility include leading strong property management teams that ensure strong resident relations, elevating team performance, and fostering a culture of proactive problem solving and accountability; as well as control property specific budgets, monitor market conditions and attract and retain residents by providing superior customer service. The Regional Property Manager ensures work quality and adherence to established policies and procedures and performs the more technical and complex tasks relative to the assigned areas of responsibility.

Requirements

• Proven ability to successfully manage affordable housing program with a minimum of 500+ multi-family units.
• At least 3 years of proven leadership and supervisory skills necessary to manage all aspects of a diverse portfolio of properties which include affordable and market rate units; be a motivator; a great communicator and a hands-on manager.
• Ability to create, generate and monitor property specific budgets and financial reports.
• Ability to train and mentor property management staff to ensure performance expectations are met.
• Ability to implement and explain federal, state, local, and mandated rules, regulations, policies, and procedures including Fair Housing, Low-Income Housing Tax Credit (LIHTC) and/or other affordable or HUD programs.
• Active certification in LIHTC, PBV, PBC, HOME, and other housing program compliance from an accredited provider within the last 12 months.
• Interpersonal skills needed to resolve landlord and resident issues.
• Communication skills needed to prepare clear and concise administrative reports.
• Communication skills to effectively respond to requests and inquiries from BHP residents and the public.
• Communicate clearly and concisely, both orally and in writing across a diverse range of audiences, including proven experience in working effectively with the mentally, physically, socially and economically disadvantaged.
• Demonstrate high level of time management, organization, and ability to prioritize competing responsibilities.
• Establish and maintain effective working relationships with those contacted during work.
• Property management software - preferably YARDI
• Economic and social issues that impact low-income residents.
• Community resources available to low-income residents.
• Techniques used in working with the mentally, physically, socially, and economically disadvantaged.
• Modern office procedures, methods and equipment including computers and supporting word processing and spreadsheet applications, specifically proficiency Microsoft Office programs.
• Methods and techniques of managing buildings, facilities, and grounds.
• Mandated Housing Quality Standards and other relevant codes and standards.
• Rules and regulations governing the landlord/resident relationship.
• Methods and techniques of resolving resident issues.
• Principles and practices of handling resident contract obligations.
• Principles and practices of report preparation.
• Methods and techniques for successful supervision.
• Pertinent Federal, State, and local codes, laws and regulations.
• Possession of an appropriate, valid driver’s license.
• Possession of, or ability to obtain Certified Property Manager (CPM).

Nice To Haves

• Bilingual English/Spanish
• Advanced Yardi knowledge

Responsibilities

• Assume responsibility and provide oversight for BHP’s property management activities and operations; including fiscal management of assets, occupancy, resident relations, and collaboration with maintenance and resident services functions for assigned properties including curb appeal and site safety.
• Ensure compliance with all relevant housing programs (HUD, LIHTC, HOME, City of Boulder, etc.).
• Develop and implement goals, objectives, budgets, policies, and priorities for assigned property management portfolios. Identify resource needs; recommend and implement policies and procedures.
• Hire, train and evaluate property management staff. Provide coaching, support, and discipline as needed to ensure high performance and compliance with organizational standards. Work with employees to correct deficiencies; implement discipline and termination procedures.
• Provide direction and quality supervision for property managers and other assigned staff; meet with staff to identify and resolve problems; assign work activities and projects; monitor workflow; review and evaluate work products, methods and procedures; establish clear expectations for communication, policy implementation and accurate data tracking.
• Work productively and strategically with onsite Maintenance and Resident Services staff to drive operational goals and assume responsibility for property performance across the Regional Portfolio.
• Review case files related to transfers, eviction, reasonable accommodation requests, medical requests and complaints. Process and evaluate requests, work with legal counsel and/or partners as needed, and implement necessary actions.
• Coordinate programs with outside agencies and organizations; provide staff assistance to the Director of Property Management; prepare and present staff reports and other necessary correspondence.
• Provide continuous availability and support for resident emergency needs. Maintain availability outside of normal working hours and are required to participate in on-call schedule to handle emergencies.
• Ensure that all required supporting documents, files, logs and records are properly maintained; prepare or coordinate various administrative and statistical reports relating to BHP clients and programs within area of assignment.
• Serve as backup to the Director of Property Management and work directly with the Deputy Director as needed to ensure continuity of operations, respond to emergencies, and provide support during planned and unexpected leave times.
• Perform other related duties and responsibilities as required.
• Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.
• Take proper safety precautions, anticipate unsafe circumstances, and act accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Use all required safety equipment and follow all safety regulations, policies, and procedures. Reports all accidents and damage to BHP property.
• Actively supports and upholds BHP’s stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies, and maintains regular, predictable attendance and adheres to established work schedules to ensure consistent operational support.
• Boulder Housing Partners is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public and co-workers, are sensitive to diversity issues provide effective and efficient service to the public and co-workers and act with a high level of integrity and take responsibility for their words and actions.

Benefits

• Medical, dental, vision health plans.
• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
• Paid life insurance.
• Employee wellness program.
• 5 paid Summer Fridays off (if applicable)
• Long term disability
• 13 paid holidays per year plus vacation and sick leave.
• Excellent work-life programs, such as flexible schedules, training opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager