Regional Property Manager

Berger Communities•Allentown, PA

1d•Onsite

About The Position

The Regional Property Manager will provide direction to Community Managers to achieve financial performance goals, actively maintain budgetary control and restraint. This role involves hiring, training, and mentoring Community Managers in all aspects of operations, analyzing and evaluating personnel needs throughout the region, and serving as the final authority for hiring decisions. The Regional Property Manager will also review and approve salary adjustments, assure continuing education of staff, assess training needs, and assist Community Managers in resolving employee issues. Responsibilities also include providing direction on all resident issues, mediating resident complaints, assessing the physical condition of properties, making recommendations for capital needs, and working closely with Community Managers to evaluate and analyze community performance from an operational and financial perspective. This role involves creating and implementing marketing and promotional programs, training the team on outstanding leasing and maintenance service, inspecting properties regularly, overseeing turnaround standards, monitoring move-out procedures, evaluating landscape/curb appeal, and soliciting/approving bids for major contract work. The Regional Property Manager will also field calls from residents and review/respond to resident survey cards. Financially, this role includes preparing annual budgets, overseeing income and expense accounts, managing apartment rental rates, meeting company benchmarks for occupancy, collections, margin, and net operating income, ensuring timely report submission, training Community Managers in fiscal management, reviewing monthly operating statements, implementing programs to increase NOI, maintaining control over expenditures, and reviewing capital replacement plans. Compliance responsibilities include monitoring communities for adherence to Fair Housing laws and other regulations, training employees on documentation, and developing procedures for company policy compliance.

Requirements

Five years of residential property management experience with multi-site management is required.
Proven track record of motivating a team to exceed goals.
Possess a strong commitment to excellence.
Knowledge and understanding of managing a budget and financial performance.
Exceptional interpersonal, written, and verbal reasoning/ communication skills and critical thinking ability
Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
Be dependable, reliable and follow through on commitments, producing timely work to required or higher standard.
Be attentive to detail and monitoring adherence to company standards and policies.
Positive, “can-do" attitude, professionalism, and a high level of enthusiasm and ownership
Demonstrated proficiency with Microsoft Office and general computer skills.
Experience with property management software
Knowledge of Fair Housing laws
Passion for continuous learning

Responsibilities

Provide Community Managers with direction to achieve financial performance goals; actively maintains budgetary control and restraint.
Hire, train, and mentor Community Managers in all aspects of operations.
Analyze and evaluate personnel needs throughout the region, including management, leasing, and service personnel. Serve as final authority for hiring decisions.
Review/approve salary adjustments from on-site personnel, upon recommendation from Community Manager.
Assure continuing education of staff through seminars, meetings, e-learning, and training programs.
Assess training needs of community employees and work with Director of Training to ensure delivery of programs.
Assist Community Manager in resolving employee issues concerning performance evaluations, or employee disciplinary actions.
Provide direction on all resident issues; mediates resident complaints.
Assess physical condition of properties, make recommendations for capital needs.
Work closely with Community Managers to evaluate and analyze community’s performance from an operational and financial perspective.
Work with the Community Managers to create and implement marketing and promotional programs in order to attract qualified prospective residents.
Train his/her team on providing outstanding leasing and maintenance service.
Personally, inspect each property in the region on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior.
Oversee and personally spot check turnaround standards, i.e., carpet repair or shampoo, painting, and appliance repair, whether performed in-house or by outside contractors.
Monitor move-out procedures, including status and ready boards to assure apartment homes are being made ready within the BC standard time.
Evaluate the condition of the landscape/curb appeal with the Community Manager; develop a plan for maintaining outstanding curb appeal.
Working alongside the Capital Improvement and Construction Manager, solicit and approve bids for major contract work, such as major plumbing electrical work, or replacing major equipment.
Field calls from residents, review and respond to resident survey cards.
Prepare annual budget for each community in region.
Oversee all income and expense accounts to maximize operating income.
Manage apartment rental rates for new and renewing residents.
Meet company benchmarks for occupancy, collections, margin, and net operating income.
Ensure timely and accurate submission of reports, payables, etc.
Train Community Manager in sound fiscal management and fiscal responsibility.
Complete a thorough review of monthly operating statement and general ledger.
Implement programs designed to increase NOI and/or property value.
Maintain control over expenditures at the community level, reviewing for approval on-site purchase requisitions over predetermined threshold.
Review and inspect all capital replacement plan in the region.
Monitor communities for compliance with Fair Housing laws and all other applicable rules and regulations.
Train employees to provide complete and accurate documentation of all operational and financial performance requirements.
Develop and disseminate procedures to ensure compliance with all company policies and procedures

Benefits

Medical, Dental, and Vision Insurance
Flexible Spending Accounts for Medical Expenses and Dependent Care
Short-Term Disability Income Insurance – at no cost!
Long-Term Disability Income Insurance – at no cost!
Life Insurance – at no cost! Additional buy-up option available
401K plan with employer match
Tuition assistance program
$1,000 employee referral rewards
15 PTO days per year
1 volunteer time off day per year
Paid holidays and 2 floating holidays
20% rent discount at any Berger community – eligible on your first day of employment