Regional Property Manager

Berger Communities•Bensalem, PA

23h•Onsite

About The Position

The Regional Property Manager provides direction to Community Managers to achieve financial performance goals, maintains budgetary control, and hires, trains, and mentors Community Managers. This role analyzes personnel needs, serves as the final authority for hiring decisions, and reviews salary adjustments. The Regional Property Manager also ensures staff continuing education, assesses training needs, and assists in resolving employee issues. In terms of property management, this role provides direction on resident issues, assesses property conditions, and works with Community Managers to analyze community performance. They also help create and implement marketing programs, train teams on leasing and maintenance service, and regularly inspect properties to ensure marketability. Oversight includes checking turnaround standards, monitoring move-out procedures, evaluating landscape/curb appeal, and approving bids for major contract work. The role also involves fielding resident calls and responding to survey cards. Financially, the Regional Property Manager prepares annual budgets, oversees income and expense accounts, manages rental rates, and meets company benchmarks for occupancy, collections, and net operating income. They ensure timely report submission, train Community Managers in fiscal management, review financial statements, and implement programs to increase NOI and property value. They also maintain control over expenditures and review capital replacement plans. Compliance involves monitoring communities for Fair Housing laws and other regulations, training employees on documentation, and developing procedures for policy compliance.

Requirements

Five years of residential property management experience with multi-site management is required.
Proven track record of motivating a team to exceed goals.
Possess a strong commitment to excellence.
Knowledge and understanding of managing a budget and financial performance.
Exceptional interpersonal, written, and verbal reasoning/ communication skills and critical thinking ability
Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
Be dependable, reliable and follow through on commitments, producing timely work to required or higher standard.
Be attentive to detail and monitoring adherence to company standards and policies.
Positive, “can-do" attitude, professionalism, and a high level of enthusiasm and ownership
Demonstrated proficiency with Microsoft Office and general computer skills.
Experience with property management software
Knowledge of Fair Housing laws
Passion for continuous learning

Responsibilities

Provide Community Managers with direction to achieve financial performance goals; actively maintains budgetary control and restraint.
Hire, train, and mentor Community Managers in all aspects of operations.
Analyze and evaluate personnel needs throughout the region, including management, leasing, and service personnel.
Serve as final authority for hiring decisions.
Review/approve salary adjustments from on-site personnel, upon recommendation from Community Manager.
Assure continuing education of staff through seminars, meetings, e-learning, and training programs.
Assess training needs of community employees and work with Director of Training to ensure delivery of programs.
Assist Community Manager in resolving employee issues concerning performance evaluations, or employee disciplinary actions.
Provide direction on all resident issues; mediates resident complaints.
Assess physical condition of properties, make recommendations for capital needs.
Work closely with Community Managers to evaluate and analyze community’s performance from an operational and financial perspective.
Work with the Community Managers to create and implement marketing and promotional programs in order to attract qualified prospective residents.
Train his/her team on providing outstanding leasing and maintenance service.
Personally, inspect each property in the region on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior.
Oversee and personally spot check turnaround standards, i.e., carpet repair or shampoo, painting, and appliance repair, whether performed in-house or by outside contractors.
Monitor move-out procedures, including status and ready boards to assure apartment homes are being made ready within the BC standard time.
Evaluate the condition of the landscape/curb appeal with the Community Manager; develop a plan for maintaining outstanding curb appeal.
Working alongside the Capital Improvement and Construction Manager, solicit and approve bids for major contract work, such as major plumbing electrical work, or replacing major equipment.
Field calls from residents, review and respond to resident survey cards.
Prepare annual budget for each community in region.
Oversee all income and expense accounts to maximize operating income.
Manage apartment rental rates for new and renewing residents.
Meet company benchmarks for occupancy, collections, margin, and net operating income.
Ensure timely and accurate submission of reports, payables, etc.
Train Community Manager in sound fiscal management and fiscal responsibility.
Complete a thorough review of monthly operating statement and general ledger.
Implement programs designed to increase NOI and/or property value.
Maintain control over expenditures at the community level, reviewing for approval on-site purchase requisitions over predetermined threshold.
Review and inspect all capital replacement plan in the region.
Monitor communities for compliance with Fair Housing laws and all other applicable rules and regulations.
Train employees to provide complete and accurate documentation of all operational and financial performance requirements.
Develop and disseminate procedures to ensure compliance with all company policies and procedures.

Benefits

Medical, Dental, and Vision Insurance
Flexible Spending Accounts for Medical Expenses and Dependent Care
Short-Term Disability Income Insurance – at no cost!
Long-Term Disability Income Insurance – at no cost!
Life Insurance – at no cost! (Additional buy-up option available)
401K plan with employer match
Tuition assistance program
$1,000 employee referral rewards
15 PTO days per year
1 volunteer time off day per year
Paid holidays and 2 floating holidays
20% rent discount at any Berger community – eligible on your first day of employment