Regional Property Manager

Columbia Housing Authority•Columbia, SC

20d•$79,600 - $111,500

About The Position

The Regional Property Manager manages operations for a group of assigned public housing properties to ensure decent, affordable, and fiscally sound housing. The role is accountable for financial management, property conditions, regulatory compliance, tenant and occupancy issues, and community and tenant relations. All activities must support Columbia Housing’s mission, strategic goals, and objectives. The position supervises property managers, assistant property managers, administrative staff, and other assigned personnel; provides leadership, training, coaching, and performance management; and prepares monthly monitoring reports for the CEO/COO. It oversees daily operations across assigned public housing, affordable housing, mixed-finance, RAD, tax credit, or Project-Based Voucher properties, including occupancy, leasing, inspections, maintenance coordination, resident services, safety, and property financial performance. The manager ensures compliance with HUD and other applicable regulations, agency policies, and housing standards; maintains accurate records; coordinates inspections, recertifications, audits, and corrective actions; and works with staff and partner departments to meet occupancy and operational goals. The position also supports budgets, capital planning, modernization projects, rent collection, resident relations, and community engagement. It may serve as manager-on-duty, respond to after-hours emergencies, and remain available by CH cell phone 24/7 as a resource for emergency direction. A bachelor’s degree in Business Administration, Public Administration, or a related field and at least five years of housing development management experience, including at least two years in a supervisory capacity, are required; an equivalent combination of education and experience may be considered. The employee must possess or be able to obtain a Public Housing Manager Certification or Asset Management Certification within one year of employment. Regular business driving is required, along with a valid driver’s license and eligibility for coverage under CH’s automobile insurance plan at the standard rate. The position requires strong computer skills, including MS Word, Excel, and Outlook, and the ability to learn other software as needed. Work combines office duties with field work at multiple housing sites. The employee may encounter varying temperatures and weather, loud noise, occupied residential settings, and construction or maintenance conditions. The role requires availability outside established CH working hours and may involve occasional evening or weekend work for emergencies, resident meetings, or special events. The position is safety-sensitive and subject to random testing.

Requirements

Bachelor’s degree in Business Administration, Public Administration, or a related field, and a minimum of five years of experience managing a housing development, including at least two years in a supervisory capacity; an equivalent combination of education and experience may be considered.
Must possess or be able to obtain a Public Housing Manager Certification or Asset Management Certification within one year of employment.
Must possess a valid driver’s license, be able to drive regularly for business purposes, and be insurable under CH’s automobile insurance plan at the standard rate.
Strong computer skills, including MS Word, Excel, and Outlook, with the ability to learn other software programs as required.
Extensive knowledge of HUD public housing and affordable housing regulations, applicable federal, state, and local laws, and CH policies and procedures.
Knowledge of property management principles, budgeting, occupancy practices, landlord-tenant relations, NSPIRE/REAC standards, and housing quality requirements.
Knowledge of CH procedures for collecting, processing, and recording rental transactions and the regulations and procedures governing CH housing programs.
Ability to supervise, motivate, train, orient, and evaluate staff; assign and delegate work; correct performance deficiencies; and establish and monitor objectives.
Strong organizational, analytical, problem-solving, and program-computation skills; ability to manage multiple sites and priorities.
Strong written and verbal communication skills in English, including the ability to present ideas clearly and concisely and explain organizational policies, rules, regulations, and procedures.
Ability to interpret HUD and other applicable laws, regulations, policies, and procedures and apply them appropriately.
Ability to interact professionally and maintain effective working relationships with residents, staff, vendors, contractors, consultants, HUD, and public officials, including people from a broad range of socioeconomic backgrounds.
Ability to travel regularly between Columbia Housing properties and offices; inspect buildings, grounds, vacant units, and maintenance conditions; and sit, stand, walk, bend, climb stairs, and operate office equipment.
Ability to lift files, supplies, or equipment weighing up to 25 pounds occasionally and attend on-site and off-site meetings during and after normal business hours.
Ability to exchange information in person, in writing, and by telephone.
Availability to work outside established CH working hours and respond to assigned after-hours duties; may include occasional evening or weekend work.
Subject to random testing because the position is considered safety-sensitive.

Responsibilities

Supervise property managers, assistant property managers, administrative staff, and other assigned personnel; assign and review work, evaluate performance, train staff, and recommend or implement corrective and disciplinary actions.
Prepare monthly monitoring reports for distribution to the CEO/COO and support CH goals and objectives.
Oversee daily operations of assigned public housing, affordable housing, mixed-finance, RAD, tax credit, or Project-Based Voucher properties.
Ensure properties are safe, sanitary, habitable, and maintained to applicable standards; conduct site inspections and oversee inspection schedules and follow-up.
Monitor occupancy, leasing, unit turnover, vacancies, recertifications, resident moves, and portfolio distribution among property managers.
Enforce leases, resident rules, agency policies, and the Admissions and Continued Occupancy Plan consistently.
Coordinate with maintenance staff on work orders, unit turnovers, preventative maintenance, emergency repairs, pest control, modernization, rehabilitation, and capital improvements.
Prepare for and coordinate PHAS, NSPIRE, REAC, HQS, audit, and other compliance activities; ensure deficiencies are corrected and required records are maintained.
Ensure compliance with HUD regulations, Fair Housing requirements, VAWA, LIHTC requirements when applicable, federal, state, and local laws, agency policies, and HUD notices; coordinate staff training on applicable requirements.
Assist with operating budgets; monitor expenditures, rent collections, accounts receivable, occupancy losses, delinquencies, and operational costs; approve authorized invoices and expenditures and recommend corrective actions.
Address resident concerns, complaints, and grievances; promote customer service, resident engagement, community partnerships, and participation in meetings and hearings.
Coordinate tenant services and service contracts; respond to tenant crises and emergencies and guide staff and emergency responders as appropriate.
Review and guide recommendations concerning transfers, tenant service charges, grievances, lease terminations, evictions, and legal actions; advise the COO and represent CH in court.
Coordinate rental and re-rental with other departments and agencies and establish procedures to support occupancy goals and efficiency.
Oversee security and crime prevention measures and security contracts across the assigned portfolio.
Oversee rent collection and eviction processes, establish repayment agreements, and handle calls requiring immediate service.
Perform manager-on-duty and back-up manager-on-duty duties as assigned, including after-hours, weekend, and holiday calls for high-rises; remain available via CH cell phone 24/7 as an emergency resource.
Ensure staff comply with OSHA, Blood Borne Pathogens, and Right to Know requirements; oversee Safety Data System maintenance and ensure appropriate training and use of personal protective equipment.
Maintain confidentiality and safety of tenant data, files, and personal information; prepare reports and maintain records in accordance with reporting deadlines.
Perform other related duties as assigned.